Complaint Review: Rise Broadband

Rise Broadband has not delivered anywhere near the promised speeds of 15Mbps.  I have have speeds under 5Mbps, and very often speeds so slow that just checking email is impossible.  I have dropped connections all the time. 

I have contacted them numerous times and have been told that 'the tower is out', or that 'there is a packet saturation issue', or even 'there is some frequency interference'.  Never am I given a date of when repairs can be expected.

$75 is a lot of money for a product that doesn't perform.  I've filed a claim with the FCC.  After reading all of the other complaints which are identical to mine, it makes me think they never could provide the promised speeds.

They've oversold themselves and now don't have the capital to improve their network.  I hpoe they have good attorneys.