Complaint Review: Ritchie Bros Auctions

   At a recent auction in Chehallis, Wa. I was participating in an online bid for shelving and other items. I waited till there were only 15 seconds before the bid closed to up my bid. I noticed my bid did not post and the site took the lower bid. When I aked for clarification I was instructed to wait for the most condescending a*s Ritchie Bros has to offer. He finally explained that my next bids would not have mattered because someone had placed a much higher auto bid on the same item.    I asked if the seller was aware that I placed a higher bid on the items before they closed, he replied that it didn't matter. I told him that if it was my stuff, and another bid didn't place it would matter to me. It was a $50 bid increase on the item. It didn't bother him. I was small potatoes to the Giant Ritchie Bros. The fact there was an internet lag on a live auction didn't concern anyone there, so I asked "why do you call it live online bidding if it isn't live?'   This is the second experience of incompetence from the same location. They made a friend pay for a vehicle he didn't bid on because they failed to place it on the platform on time, or remove the item that had already sold. $16k for something you never saw on the platform? Yep.    With the hyped reputation and grand scale of their operation, you would think they could pay attention to details, but not here. Buyers anbd sellers beware, unless you are one of thier multi million dollar regulars they could care less about you. Don't believe me, waste your time and monry there.