ritchie brothers dunigan california i bought and financed a firewood processor that did not have all of the components, They advertised fraduently and would not allow me to return the product dunnigan california
I thought I bought a firewood processor. The pictures showed a large saw and what looked like a ram. It was advertised as a firewood processor. I pad 1000 to get it home and when I opened it up. There was no splitter or ram. A firewood processor cuts and splits the wood for you. This one did not even have the parts to process the wood. The generator will not charge the battery so it wont start. There is no way to split the wood on this machine.
I have called the customer service dept. Ive called The customer service manager Gabriela M. Cano multiple times. I dont even get a phone call in return.
I have called Dunnigan Equipment manager Kasey Tatum to no avail. Ihave called Ms. Tatum everyday for 2 weeks. I spoke to her one time. She said she would call me later than afternoon and since then, I have received no phone call back nor email.
A brand new firewood processor is less than this one and it has all the parts.
I feel that Ritchie Brothers provided false advertisement of a "firewood processor" that was not the case. I feel like I got Ripped off and then nobody calls me back or answers my phone calls. I feel like they provided me financing for something that I dont have. I also feel like their fiancing was a ripoff too. I financed a wood processor that is not a wood processor.