Complaint Review: Rite-Rug L

Go anywhere else. They did a terrible job installing our carpet and LVP flooring. It is though they had installers doing our work on their first day as a learning experiment.

There are highly visible seams thru our hallways and bedrooms. Seams that should not even be there, much less thru the middle of each area. The LVP was cut way too short, and now has huge gaps in multiple areas, snaps and pops with each step, and several areas that have a lot of give because they did not bother to ensure the subfloor was level.

Then, when you call them on their inexperience, you get a guy who comes out and treats you like you are just a bored housewife who has no idea how flooring works. Despite the fact that I hold a Masters degree, have had the same flooring installed by other companies with no issues, AND have had 3 other flooring companies come inspect this work.

ALL have said this work was not done well and should be replaced. Instead, RR half a@@es a "fix" which really looks like they have done nothing. We have already reported them to the BBB, and multiple contracting review sites. Save your money and go anywhere else.