Complaint Review: Ritter Communications

We have had broadband internet service for almost a year now with this company. At the time we signed up, they promised that upgrades would be done "within a few months and speed would almost double". Since then, we have neither seen nor heard anything about any upgrades. Our internet service itself is "on-again, off-again" some days. Other days, it's down for hours. No amount of calling to the Customer Service center merits any haste in getting the services back up, nor do they offer credits for the days that the service is down.

Internet speeds are way below average broadband speeds; more like the speeds you associate with dial-up. My husband plays online server-based games in which a good, stable internet connection is a must. He has to disconnect and stop playing EVERY DAY due to extremely high latency (it takes longer for his signal and the server's signal to get back and forth). He's called their Tech Support number to no avail. They either don't know how to fix the problem, don't care that the problem exists, or both.

The company has a monopoly in rural Northeast Arkansas; they are the only company offering broadband service to a large portion of the population, and they know it. They can charge $39.99 a month for crappy speeds, lots of downtime/disconnections, and piss-poor customer service.

Jennifer
Bono, Arkansas
U.S.A.