Complaint Review: River Bend Construction / Nick Piper

River Bend Construction offered to repair my roof and charge me the amount my insurance company approved. My roof needed to be completely replaced and I also had some interior damage. I intended to repair the interior portion myself to save money and help cover my deductible. I signed over an insurance issued check for $5400 because I was told I would owe them this and more. Little did I know, they billed my insurance company for both the roof and the interior work (which they did not complete).

Luckily, my insurance agent called me to verify the final charges. I told him they had only completed the roof and he informed me they actually owed me money. I immediately called my sales representative, Tommy, to ask that he send over a new invoice. He said he would take care of it and call me back.

A week later, I still had no invoice. I finally called my insurance agent and asked him to get involved. He contacted River Bend and told them I was becoming frustrated with the process and was considering filing a complaint with the BBB. On August 7th, I received a call from Nick Piper who said he was the owner of the company and would help me settle the issue.

He assured me he would accept the charges on August 10th and I could contact him on August 11th if I hadn't heard from him. I called on August 11th and he had yet another excuse for why my charges weren't settled. At this point, my roof had been replaced one month prior and they were paid in full. I expressed my frustration and he responded by screaming at me and hanging up.

He called back immediately and left a message saying I could file a report with the BBB. He stated he owns a multi million dollar business and he knew everyone at the BBB. He said he would "beat" me and then told me he would be having his attorney contact me about the money I owe him. I was very confused because I have a final invoice showing the total I owe was $4944.48 and I signed over a check for over $5400.

According to my calculations, they actually owe me over $500 and are now threatening to turn me into collections. This company lacks ethics and professionalism and are unwilling to correct billing errors that are not in their favor.

Chelsea
Fort Smith, Arkansas
U.S.A.