Complaint Review: riverdistrict apartments

This letter was sent to Mark Mercer certified mail.  It contains invoices that were not paid.  These invoices were NEVER addressed.  I use Ms Aden's cleaning services for over 10 years and she has proven to be reliable, thorough and honest in all our dealings.  I am appalled by Mr. Mercers behavior and threatening tone to Ms Aden when confronted with his theft of her services.  I am attaching a letter which was sent to the River District as well as Mr. Mercer in which i assisted Ms Aden with composing and arranging the invoices which i saved on my computer.  Ms Aden does not have the money to take Mr Mercer to court which I had suggested.  Mr Mercer seems to have a penchant for capitalizing on such behavior knowing that the hassle and expense of going to the law for due process is not worth the effort for the victims loss.  

The following is the letter and invoices which were sent to him numerous times and by certified mail. 

Mr. Mark Mercer
River DistrictApartments
975 N. Main St
Rockford, Il. 61103
 
Dear Mr. Mercer,
 
This letter is to inform you that I have not received payment for cleaning services that I provided for River District Apartments under our agreement. I have brought this to the attention of the office staff as well as yourself and have still not received a check though I was informed that one had been mailed.
 
The last check that I received was May 9th, 2012 check # 802106 for $225.00 for services at 1725 11th Street units B and C.  Since then I have invoices for various work done at 1138 & 1142 Revell Av, The Carlton Apartments, The Palace, and the office, as well as the post-remodel clean-up of one bathroom at the office building. All of these invoices remain un-paid, and are included with this letter.

Upon speaking with the staff at River District Apartments Office, the staff claimed they had mailed the check; however I have not received it.

I have gone over all recent un-paid invoices, and made corrections to them as necessary per your instructions for billing. 
 
I have been in the home and office cleaning service for over 10 years and have built a business based on quality service, fair pricing and ethical business practices which has won many satisfied, loyal customers for my
business.  Since I have received no complaint regarding the quality of my services rendered nor the accuracy of my invoice to this point, I shall assume that the check was for payment was fully intended to be rendered for services provided as your staff said it was mailed. 
 
For this reason I am asking that you cancel the check that was mailed and re-issue a check for services rendered.  I cannot continue to provide services until this matter is cleared up.  This was not
part of the terms agreed to for the services provided. 

 
Regards,
 
Patti Aden
Pattis Cleaning Services

   

 

Invoice for Services
Invoice #1006
 
From: Patti Aden

Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145

p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 14, 2012
 
Services at 1142 Revell Av. Upper Unit #2
 
Clean refrigerator/freezer, inside and out
Kitchen: Clean cabinets, where needed, counter tops, sink
Vac/mop floors throughout
Wipe windows, as needed, and vac window sills in windows that would open.
Scrub bathroom tub, sink and toilet
 
Time: 1.8 hrs.

Chg: $45.00
 
Thank You for using Pattis Cleaning Services

Patti Aden
  
     
Invoice for Services

Invoice #1010
 
From: Patti Aden

Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 24, 2012
 
1138 Revell Av Unit #2
 
Vac foyer, stairs and throughout unit, incl. window sills, cabinets Wiped down woodwork where needed

Kitchen: Cleaned refrigerator/freezer inside and out, vac coils Cleaned stove, vac inside oven
Wiped inside drawers
Cleaned sink and counter tops
Wiped walls, (very stubborn grease film by stove and sink), wiped woodwork, and part of ceiling; (something stubborn splattered on it)
Dusted ceiling fans
Cleaned inside pantry; shelves and drawers
Mopped 3X, (was extremely sticky), including under and behind fridge and stove
Wiped down windows, (both sides on new ones)
Scrubbed sink, tub and toilet in bathrm, wiped wall/woodwork where needed
Mopped floors throughout unit; (floor in bedrm off of kitchen was also very sticky).

Time: 3.5 hrs

Chg: $80.00
   
Thank You

Patti Aden
Pattis Cleaning Service

From: Patti Aden  < Pattis Cleaning Services

1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103
 
1725 11th St:

May 14th 2012

Final Touch-up cleaning for showing, includes

Unit C:

   
Wiping down counters and new cabinetry

Time:  .5 hrs

Chg: $10.00

Unit B:

     
Wipe down tub, sink and toilet in bathrm

     
Wipe down counters, scrub sink, wipe under sink after plumbing repairs

     
Wash kitchen floor

     
Wipe out bottom cabinets for bugs (post-exterminator)

Time: 1.8 hrs.

Chg: $45.00

Total Chg: $55.00
 
Thank You for using PattisCleaning Service

Patti Aden
   
 
Invoice #1009

From: Patti Aden

Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net

To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 14, 2012
 
General Maintenanceat 973 N.Main St.:
 
The Palace:

Vac 3 flights of stairs, window sills, cobwebs, and front entry landing
 
Time: .8 hrs

Chg: $25.00

 
  
Invoice # 1007
 
From: Patti Aden
 Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 29, 2012
 
Cleaning at River District Office
 975 N. Main:

1 Restroom; post-construction cleaning:
Vacuum top-bottom, incl. exhaust vent
Wipe down counter, mirror, light
Scrub sink; stubborn build-up
Wipe down toilet
Clean floor; heavy dust from construction
Scrub grout, dust and paint off of door
 
Time: 1.3 hrs

Chg: $30.00

Thank you

Patti Aden
Pattis Cleaning Services



Invoice for Services

 Invoice # 1004

From: Patti Aden Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 18 2012
 
Services at Carltons:
204 Carlton Terrace

 Foyer: Vac/dust floors and cobwebs on walls & ceiling

Basement: Vac floors, cobwebs, wipe down machines

Time: .5 hrs.

Chg: $10.00
 
Thank You

Patti Aden




Invoice for Services  

Invoice # 1005

From: Patti Aden

Pattis Cleaning Services
1824 23rd Street
Rockford, Il. 61108
815-298-7145
p.aden@comcast.net
 
To: River District Apartments
975 N. Main St
Rockford, Il. 61103

May 18 2012
210 Carlton Terrace

     
Foyer: Vac/dust cobwebs and mop on bottom floor

     
Basement: Vac floor/stairs and cobwebs

Time: .8 hrs
 
Charge: $20.00
 

Thank You

Patti Aden






 

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