Complaint Review: RKSPORT

Frank Rizzotto/RK Sport stated NO ORDERS would be filled and a refund would be issued. Our customer was then refunded only to find that Rksport never refunded us instead shipped a faulty product.

Read correspondence between Sherwood
Auto & RK sport/Frank Rizzotto:

--Original Message-
Sent: Tuesday, February 24, 2009 4:41 PM
To: Frank
Subject: RE: NEW ORDER- 2-12-09 Sherwood Automotive

Frank,

That is fine. I'm assuming you're opting to send the spoilers rather than cancel. If so, no response needed.. we'll simply await the shipments and be done.

-Original Message-
Actually no, when we so many unresolved issues it's better not to do anymore Business.
Frank
1.800.214.8030, EXT.28

Subject: RE: NEW ORDER- 2-12-09
From: sherwoodautomotive.com
Date: Wed, February 25, 2009 12:37 pm
To: rksport.com

Just as well. Please let me know once the refund has been issued for the spoiler that was billed.
Best Regards,
James

The following is our customers e-mail regarding this issue:

"The shipping carton was not damaged anywhere, I always check before the delivery person leaves. The spoiler looked like it had been dragged down a
rock road behind a ATV.
Both forward tips looked like the part had been dropped on a hard surface deforming the almost sharp tips into mushroom balls.
Before I could compose the RMA request I received your
email that you had credited my account FULL for the spoiler so I threw the POS spoiler in the garbage can."

Our experience with RKSport/Frank Rizzotto has been easily the WORST EXPERIENCE we have ever had with a manufacturer, there were numberous issues before this. Frank Rizzotto is at best UNPROFESSIONAL, INCOMPETENT and RUDE to say the least.

If you were thinking of doing business with this company I hope this reaches before you make a simple mistake a COSTLY one.

Sherwood automotive
Avondale, Arizona
U.S.A.