Complaint Review: RMA Legal Network

I sent the following to them and have repeated to attempt to contact them to try to get my money back.  thing!

August 27, 2012

RMA Legal Network
Fax #631-350-7093

TO WHOM IT MAY CONCERN:

After initially speaking with your representative in late June, and have 2 EFT payments of $1144.00 processed to your organization; I still have no contact information from anyone who has been allegedly assigned to my file.

I originally spoke with Blake Cook and Neil Dumatol at 1-800-208-3495, in late June.  They advised me at that time that my case would be assigned to a team to work with me toward a home loan modification with my bank (Bank of America).  I was advised that within a week of speaking with them, I would receive a compliance call the following week.  Shortly after that compliance call, I would be receiving a call from someone who would be a part of a team assigned to me.

After multiple calls to Blake and Neil, I finally received a compliance call in Mid-July weeks after I was told I would receive this call.  I continued to get documents/correspondence from my lender and would forward these to Blake as I had no other contact person.  Neil did suggest that I call the customer service number 1-866-952-9020 and dial ext. 0 for a live person.  Upon multiple calls to this number and leaving multiple/detailed messages I have still never been advised who my contact person(s) is.  Last week I received an offer from my bank.  I called Neil who advised he would have someone call me immediately after I explained to him my multiple attempts to call someone and still, in late August, I have no contact information.  The offer from the bank is a result of MY initiating the process of filing for consideration of a modification many months before even considering looking for assistance from a third source  NOT a result of any work your organization did on my behalf.  Becoming more concerned about this agreement, I contacted my regions Community Development Corporation (not for profit government organization).  I was quickly assigned a contact person and have spoken with her multiple times all within 30 days of applying with the program for assistance in retaining my home.  I gave the organization information about my agreement with your company.  The advised me this was a FRAUD and that I should quickly terminate the final draft payment scheduled for August 5th, which I have done.  I am writing this letter to advise you I am severing my agreement with you as I have given 2 payments of $1144.00 each and have received no service, no contacts even after multiple months of frustrating attempts to contact someone to assist me. 

It has been over 3 months since the initial contact was made to your organization.  Your representatives gave deadlines for me to follow as well as expected deadlines to make a relationship with a team to assist me.  I have received NO SERVICES from your organization.  I am also notifying you (via this letter) as well as my bank holding my mortgage,  that I am rescinding the authorization I signed for you to communicate with my Bank about my mortgage account. 

Finally, I am demanding a refund of all monies you have received for promised services I have not received as promised to me by making the payments.  The total I have paid to you and expect refunded to me totals $2288 plus a $35 stop payment fee for the September payment, which equals $2323.

I am disappointed and disgusted by the dishonesty of your organization to take advantage of individuals in already difficult situations.