Complaint Review: Road Shield Heritage Warranty Mutual Insurance National Administrative Service Company

I purchased an extended vehicle warranty titled "Road Shield". The insurance company which backs this plan is "Heritage Mutual Insurance Risk Retention Group, Inc." located at 1550 S. 70th Suite 101 Lincoln, NE 68506. I have had two repairs performed which were authorized by National Administrative Service Company. This company authorizes the warranty repairs but does not pay for the repairs. It has been 3-4 months since the repairs were performed which were authorized before the work was done. Every time I call the National Administrative Service Company, they acknowledge that they have the claims and the check is being processed. They state that they have no way of contacting the Insurance company which is supposed to pay the claim (write the check). Obviously a lie since they do the authorizations. The National Administrative Service Company which is located at 400 Metro Place North Suite 360 Dublin, OH 43017 will not give me any information on how to contact the insurance company or how I might file a grievance against them or how to contact the appropriate regulatory agency.

For now if you are going to purchase an extended vehicle warranty, I highly suggest that you DO NOT PURCHASE a policy that has anything to do with any of these companies:
ROAD SHIELD WARRANTY
HERITAGE TPA, INC
HERITAGE WARRANTY MUTUAL INSURANCE RISK RETENTION GROUP, INC
NATIONAL ADMINISTRATIVE SERVICE COMPANY

I am in the process of finding out which government agencies in the states of Ohio and Nebraska may regulate these companies, so that I can begin legal proceedings. When I get this information, I will post it and hopefully it will be helpful to the many others who apparently have been scammed for these several thousand dollar extended vehicle warranties which only seem to be as good as the paper they are written on.

Ripped off by road shield, heitage tpa,
Phoenix, Arizona
U.S.A.