Complaint Review: Robert Irwin

I purchased an instructional programwhich was to be downloaded however the main part of the program which also  included a number of modules the program would not download despite several attempts. I kept receiving messages informing  me that files were damaged and could not be repaired. The other modules however I sucessfully downloaded. When I attempted to contact the vendor at different email addresses associated with him there was no response or even acknowledgement of my complaint although I wrote several times. His site showed no hesitancy in taking my money for the product. Below is a copy of details which I had sent in complaint.

SirRecently I purchased SPIrobert_irwin1965@hotmail.com

http://www.myintimatemarriage.com

702-482-8397however I was unable to download E-power-book pdf file despite several attempts. It would download 80% of the above file before sending an error message stating that there was an error opening this document and that the file is damaged and could not be repaired. I was able to download the remainder of the files.My email no is (((REDACTED))) 7@gmail.com I have already sent you notice of this on a number  of occassionsbut you have not responded.or acknowledged my mail. If you are not prepared to send me the complete course which I have paid for then I demand return of my money. My order no is    00G4544P8615022PBelow is a copy of my receipt Your payment to SPI

Inbox

service@intl.paypal.com service@intl.paypal.com

11:30 PM (21 hours ago)

to me

13-Dec-2011 23:30:21 GMT

Receipt No: 5553-7692-8939-5774

Hello Seamus Txxxx,

You sent a payment of $27.00 USD to SPI.

This charge will appear on your credit card statement as payment to PAYPAL *SPI.

Merchant information

SPI

robert_irwin1965@hotmail.com

http://www.myintimatemarriage.com

702-482-8397

Instructions to merchant

None provided

Description

Unit price $27.00 USD

Qty 1

Amount

E-POWER 001

Item #: E-POWER 001

$27.00 USD

1

$27.00 USD

Total:

$27.00 USD

Receipt No: 5553-7692-8939-5774

Please keep this receipt number for future reference. You'll need it if you contact customer service at SPI or PayPal.Questions? Visit the Help Center at: https://www.paypal.com/ie/help.Thanks for using PayPal the safer, easier way to pay and get paid online.Please do not reply to this email. This mailbox is not monitored and you will not receive a response.Copyright 1999-2011 PayPal. All rights reserved.PayPal (Europe) S. r.l. & Cie, S.C.A.

Socit en Commandite par Actions

Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg

RCS Luxembourg B 118 349PayPal Email ID PP1469ReplyForward Mail Delivery Subsystem mailer-daemon@googlemail.com  Dec 16 (4 days ago)to me Delivery to the following recipient failed permanently:     irwin1965@hotmail.comTechnical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable (state 14).----- Original message -----MIME-Version: 1.0

Received: by 10.216.131.153 with SMTP id m25mr3180158wei.9.1324042636475; Fri,

 16 Dec 2011 05:37:16 -0800 (PST)

Received: by 10.223.96.198 with HTTP; Fri, 16 Dec 2011 05:37:16 -0800 (PST)

Date: Fri, 16 Dec 2011 13:37:16 +0000

Message-ID: <CAL+NFmD=O-ge-iMPyvNAyZDz8nXD_jxzDbvpR4dvscCVQ+iAkQ@mail.gmail.com>

Subject: Partially fulfilled order

From: Seamus Txxxx  (((REDACTED)))@gmail.com>

To: irwin1965@hotmail.com

Content-Type: multipart/alternative; boundary=0016e6de17f903bc1204b435b3f6

Sincerely

Seamus T
 

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