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Robert Louis Miller Attorney Robert L Miller Miller & Associates, Robert Louis Miller Deeply regret hiring this attorney Santa Ana, California
Words cannot express our deep regret for this terrible lawyer Robert L Miller and the outcome of our case after our sons recent drunk driving arrest. Mr. Miller told us he would fight aggressively for our rights, but ultimitely he failed. I cant believe he wasn't able to negotiate a favorable outcome as promised on the DUI charge, and our son, who was under 21, he lost his drivers license! Went to jail and we are now out thousands of dollars because of his promise that he failed to deliver on. Thanks for NOTHING Mr. Miller! Robert lacks the skills needed to defend his clients, he is inexperienced or appears to be since this was a case he should have won. He was ineffictive not aggressive as he promised he would be. This case was not handled professionally, he told us he would be at the hearing and he was hours late. He spent the entire time twittering on his cell phone and didn't seem to pay attention to our case. Our son is a good kid, and now a criminal conviction will haunt him throughout his adult life. Our whole family is incredibly upset about the lack of caring from this lawyer.
It's worth noting that Miller's staff asked us to file favorable comments about him and his staff on several web sites that review attorneys. I don't have anything good to say so I wrote about our experience and my comments were ulitmitly deleted. Thank you for allowing this review to be written. I hope no one else has to go through what we did. I also read through the other comments posted on this site and I am not surprised as this was our experience as well. His shocking rebutal is very disturbing.
2 Updates & Rebuttals
Former Client
Newport Beach,California,
Defensive tactics
#3Consumer Comment
Sat, March 01, 2014
the defensive tactics of this attorney are disturbing and rather pathetic.
Miller and Associates, A Law Corporation
Newport Beach,California,
Company Response
#3REBUTTAL Owner of company
Tue, February 18, 2014
I am sorry if your experience with our firm was anything less than satisfactory.
It sounds as though you had an experience with our firm that is not a true representation of our law firm, or how we handle our cases. Our firm does strive for the high quality that many of our clients have come to expect from us.
You did mention experience in regards to your son’s case, and each of our attorneys handling DUI have been through the National College of DUI Defense annual program at Harvard Law School in Cambridge Massachusetts. In addition, we have all gone through Field Sobriety Testing student and instructor training, and so are at the same level of instruction as those teaching police officers performing field sobriety testing, and have gone through blood testing certification, and breath testing certification from nationally accredited sources.
Mr. Miller in particular has experience in handling thousands of DUI cases, including hundreds of court and jury trials.
Having experience is only one part of the overall attorney client relationship, as you’ve expressed, however. Unfortunately, the bar association, and the law, does not allow an attorney to promise, or guarantee, the ultimate outcome of a case that is up to a judge, or jury, or under the control of a prosecutor. Even cases where there was a drunk driving or DUI arrest that may seem to be a case that should be won have many layers of aggravating facts, mitigating factors, and defenses that may be stronger or weak than first assumed. Every case deserves attention and proper handling, however.
We ask for comments from clients at the close of a case so that we can address issues, by performing additional services, explaining or assisting where needed, including, if a client changed their mind or strategy, doing what we can to withdraw a conviction and assert a client’s right to trial, or even refunding a client’s fees paid where warranted. We want our clients to be happy, as the number one source of clients is, and has been for over a decade, personal referrals from satisfied clients, not advertising.
We do not control other websites, but we do handle our firm and how high level our training, policies, and performance should be, and is. It sounds like we failed you somehow in this case, and we do want to make things right. Our training and procedures have changed slightly for the better a few times since this case, and the goal is that future customers will not have this issue, or any issues even close to being like the issues you described.
Often, when families go through, or your son goes through, a DUI, a person is nervous, scared of the potential consequences to their criminal record, and license, and does not know what to expect. Our firm can see that many other lawyers practicing in DUI defense as a specialization often forget that, and we want to make sure that our staff, and our lawyers, never forget that and never forget that we are serving people going through sometimes the most difficult time of their lives.
Thank you again for taking the time to bring this matter to our attention. Even negative comments help us grow better and better as a law firm and address issues that need to be addressed. If you have further questions or comments, or if there is anything that can make your experience right, please feel free contact us.