Robin A. Turman Violation of Code of Ethics by an Insurance Agent- Robin A. Turman Evans Georgia
I recently experienced appalling behavior from Robin A Turman- a State Farm Insurance agent while attempting to ask questions on my insurance policy, behavior that I believe no client should encounter.
During a routine call for information, the agent's response was disturbingly aggressive—she raised her voice, interrupted repeatedly, and made inappropriate comments about my mother, who was also on the call, when she asked for clarification, so we could both get an understanding.
Her conduct was so disrespectful and erratic that I felt compelled to end the conversation.
When my mother attempted to follow up, to see why the agent was unable to maintain her composure. The agent shockingly escalated her behavior further, yelling at her and even inviting her to come to the office, in what felt like a veiled threat of physical confrontation.
Such hostility and lack of professionalism create an incredibly negative and unsettling experience for clients seeking straightforward assistance. This behavior not only reflects poorly on the agency but could deter prospective clients who expect respect and professionalism in handling their insurance needs. I have no intention of ever doing further business with State Farm Insurance, once my policy has expired. Furthermore, this disturbing experience and conduct will be in copious places, just in case someone else is disrespected by this emotionally aggressive, and sadly volatile woman.
Her conduct demontrated a direct connection and violation of IIABA Code of Ethics for the state of GA. NABIP of GA, The Office of The Commissioner of Insurance.-Consumer Services Department.