Complaint Review: Robna Kuca.com

On 10/13/2004 I visited robnakuca.com site and decided to purchase some tv episodes on vhs. I called the telephone number from the web site and I spoke with Sasa
who is working in the robnakuca.com. I decided to buy five tv episodes in amount of $499.75. He promised that the tapes will be the originals and that if I am not satisfy with them, he will take it back and give me the full refund.

At the same time I gave him my debit card number and he promised that he is going to ship the tapes in 2 days. On October 15th the money was withdrawn from my account. Ten days after the money was withdrawn, I didn't received any package from robnakuca.com. At that time I called him and he didn't give me any explanation, he just said to wait until it arrives. He also told me
that what they do is they first withdrew the money and then ship the items. Finally, two weeks later I received the items. None of the episodes were originally recorded, as promised, one episode was missing, and lot of tapes was broken because of bad packaging. I called him again and told him what I received. He said that he is going to send new original vhs's.

I received another package with the bad copies and also missing some tapes, some of them were blank, there was nothing on it. I talked to him again and he asked me to wait one more time. Just because this whole process already took me a month and a half and every time he would ship broken items and the items I didn't even
order, I decided to put the end on this and talk to him for the last time. We agreed that I return the items back and I will be fully refunded. He received the items via UPS ground on Thursday, 12/02/04. I called him on 12/06/04 and he said that he did receive the package and I will receive the refund in couple of days.

Until now 12/15/04 I didn't receive any refund and he didn't contact me. I decided to call him again and see what's going on, but couldn't reach him, so I left couple of messages, but he didn't call me back. I visited my bank and asked one of the service desk people what can I do, the lady advised me to file a claim for the refund because she believed that I will never receive that money from him, because it normally takes about three days to receive the refund. I called him again and left him a message that my bank will take the money back and that I have a feeling I am being robbed. Few hours later I received a call from him. He told me that he will put my debit card number on the internet with my personal informations, so anyone can use it. I would really appreciate your help with this situation. I am very concerned and worried.

Thank you very much,

Zlatko
burlington, Vermont
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.