Complaint Review: Robyn Shield at AT&T Office of President

I kept getting collection notices on behalf of ATT for the past 2 years, claiming I owe ATT $650.00. I have requested validation on every single one of them and as soon as collection agencies failed to validate the account they would send me a letter advising of closure. However, ATT kept shuffling around and as recently as two weeks ago I received a new collection notice from yet another collection agency.Needless to say I was frustrated by this point and asked for complete information on the source of the claim aside from validation request.

Then I immediately filed BBB complaint, advising ATT that I dispute all charges and asking the ATT to provide me with the following documents:

I ASKED THAT THEIR OFFICES PROVIDE ME WITH COMPETENT EVIDENCE THAT I HAVE A LEGAL OBLIGATION TO PAY THEM THE AMOUNT THEY CLAIM. TO THAT END I ASKED TO PROVIDE ME WITH WRITTEN VALIDATION OF THIS DEBT WHICH SHALL INCLUDE, BUT IS NOT LIMITED TO:

1. COMPLETE BREAKDOWN OF THE CHARGES, INCLUDING ALL THE PURCHASES, FEES, SERVICE CHARGES, PAYMENTS MADE SINCE THE ALLEGED ACCOUNT INCEPTION DATE.

2.. COPIES OF ANY WRITTEN INSTRUMENTS WHICH EVIDENCE THAT I INCURRED THE DEBT.AND THESE SHOULD CLEARLY SHOW MY SIGNATURE AND SOCIAL SECURITY NUMBER.

3. A COPY OF THE ORIGINAL AGREEMENT SIGNED BY ME WHICH STIPULATES THE WAY IN WHICH THIS DEBT WAS TO BE PAID, INCLUDING HOW THE INTEREST RATE WOULD BE CALCULATED.

4. THE DATE THIS ALLEGED DEBT WAS INCURRED.

My BBB complaint was forwarded to the Office of the President of ATT and I received an email from Robyn G. Shield of the same office, with her direct phone number 847-240-7227  and email address RS9869@att.com

Robyn Shield admitted that she has none of the evidence or documents I requested to substantiate her claim that I owe any debt to ATT.

However, she said, she has copy of an invoice (without any explanation of charges and what they are specifically owed for), and invoice alone is sufficient evidence of the debt.

When I protested and asked for EVIDENCE of debt ( after all what if IF SOMEONE STOLE MY IDENTITY and charges had nothing to do with me at all? How could mere invoice, without any explanation or documentation, serve as PROOF OF INCURRED DEBT?) she quickly ended the conversation and promised to get back to me.

Within minutes I got an email from her advising that "Since we have provided the information required, the invoices and customer service summary, I will advise the Better Business Bureau that you remain unsatisfied."

I went ahead and filed a complaint with FCC , demanding the documents, break down of charges and evidence that I have legal obligation to pay this debt. My next step, if this complaint is not resolved via FCC, is to file a lawsuit in local small claims court and bring ATT to Court to answer my demand for evidence requested or, if unable to provide it, to cease and desist any further collection activities.

This company is a nightmare to deal with. Stay away!