Rock Auto LLC ROCKAUTO ROCKAUTO.COM I RETURNED EXPENSIVE PART, THEY KEPT MONEY AND PART AND CLOSED MY TICKET MADISON WI
I ordered from Rockauto because it was one of the few platforms that allowed to put the year, model and style of the car (coupe,etc). I bought with confidence because it even stated the engine, number of cylinders (e.g. 2012 MERCEDES-BENZ C250 1.8L L4 Turbocharged). My mechanic confirmed that my current alternator was faulty.
When the part arrived I paid my high end mechanic shop to install it. After a week of being installed, the battery emoticon came up again, the nav turned off, and the car shut off. I took it back to the mechanic and they told me that the alternator was not supplying enough current to the cars computers and therefore was not for a 2012 c250 coupe, my car.
At this point I was pretty upset because my car had been at the mechanic shop twice in 2 weeks for the same problem. I lost confidence in Rockauto and decided for my mechanic to install the right part so the job could be guaranteed. I buy a part that you say is for my car. I pay $200 for my mechanic to install it.
The part does not work for my car, and you cannot return my money after I sent it back to you? How am I supposed to return an uninstalled/untouched part. I am returning the part because it failed, and it cost me a significant amount of time and money, the mistake was made on your end for selling me a wrong part. The real mistake was trusting Rockauto.