Complaint Review: Rock Bottom Golf

I have recently order a product from Rockbottomgolf.com and was received different item from my previous order. Item cost $28 and shipping was $12. previously I have order identical product matching sku number from Rockbottomgolf.com and I m using the product and all I wanted to do is to order more products. so I placed an order from Rockbottomgolf.com and they have sent me a different product and different size. I have emailed them 5 times but didnt get any respond.

so I decided to call them and I was on a hold for over 15 minutes. finally, representative picks up the phone and I have explained the situation. representative agreed that I should receive a full refund including shipping since I received wrong size. but he didnt have authority to refund the shipping so he decided to ask his manager. after 5 mintues, manager gets on the phone and said "what is the problem". I asked her if the representative has explained the situation and the manager answer "yes". but she did not agree to refunding the shipping cost. So I have to explain the situation again but she still didnt agree. she said that they have sent a correct item and they are not willing to refund the shipping. I asked her how can they be the same if the size are different. she said that was my responsibility. I asked her why should I be responsible for your error and she didnt agree. she said she doesnt want to continue to have this conversation and basically told me to deal with it.

David
chicago, Illinois
U.S.A.