Complaint Review: Rock Bottom Rate Transport LLC

I was quoted a pricie of $429.99 to transport my pickup trunk from New Jersey to Florida.  I made a deposit of $129.99 to the company.  I was told my truck would be picked up in seven days.  When it wasn't picked up in seven days and I was finally able to talk to the representative, Mike, I was told it was seven business days.

After seven business days passed, I tried contacting Mike via telephone and e-mail.  I left messages on both.   When Mike finally got back to me, he said the reason the truck was not picked up was due to the storm and a holiday weekend.   He went on to say that for another $300.00 my truck would be picked up the next day.  To me this is a "bait and switch" tactic which I feel is unscrupulous.

I refused to pay the additional money and decided to cancel the order since the truck was never assigned to a driver or scheduled for pick up.  I was told that my cancellation could not be done on the phone.  It had to be sent via e-mail.  I did. I also asked about my refund.  I was told the request had to be made via e-mail and that the refund would take 21 days for me to receive.  As of today, it has been 38 business days and I have still not recieved my refund.

I have called several times and sent several e-mails, and he has not responded.  This company is a total rip off.  Mike doesn't respond and when he did early on, he made excuses and was sarcastic and demeaning.  He siad that I obviously didn't know how the transport industry worked.  His use of the word "sir" was done in a demeaning fashion. 

The website also shows several companies logos - AAA, Vehix, Angie's List, etc.  As a AAA member, I felt comfortable using this company thinking that AAA endorsed them.  I recently contacted AAA in Tampa, Florida and was told that they have not given them the right to use their logo.  They are investigating this. This is a very dishonest tactic.

Buyers beware.  Don't get ripped off like I did.  Use another company.