Complaint Review: ROCKAUTO.COM

Hello                                                                                                                                                                                     i needed a drivers side window regulator  on my 2010 Ford Expedition   I been a customer with RockAuto for 2 years I recommend them to my friends but because of the Covid the  5 Mechanics i go to had the Covid 19  I had to wait for3 months and they were closed i finally get in My Mechanic Dan said to me they only send the passenders side not the drivers side he could not install it because of speaker side  I had wrapped it back 2 weeks ago  to their parts center in Ohio RockAuto never responded to me that they receive it so i contacted them Then this past Friday this Maxwell emailed me they cannot echange it if has been used i told him my Mecanic never put it in because you send in correct part

I told Maxwell Catherine Rodney that was their error they refused to exchange because it was 50 days overdue i told them i could them  my meachincs shop was closed because of the covid. But Jeff told me to to order a new one they refuse to hear my case so all three of them are Ignorant   I put the on my Face Book page telling the people  not to buy from RockAuto because to dont care about the customers