Rocket Communication Services, Inc. - Rocket Comm Svcs Inc. - Rocket Voicemail Unauthorized charges for voicemail and Internet fax on my Verizon residential phone bill I doubt if the unathorized charges that appeared on my phone bill were innocently made by Rocket Voicemail, considering I have read several similar complaints on the Internet about this company. Fort Wayne, Indiana
Opening your phone bill and trying to decipher the hundreds of obscure charges is not an easy task. It is actually rather annoying to figure out exactly what you are paying for. The experience becomes much more annoying when you find an authorized charge, as I did when I discovered that Rocket Voicemail had billed me through Verizon for voicemail and Internet fax services I did not authorize. The amount was not large, $12.95, but as far as I was concerned, it could have been $129.50. I tracked down this company, which I had never heard about until this unpleasant discovery, on the Internet and sent them a "firm" but not ranting e-mail of protest through their contact information on the web. I also called Verizon, who said they will credit my account for the unauthorized charge.
I wonder how many other people Rocket Voicemail has charged for services not authorized, and I wonder how many of these unsuspecting people will not notice this on their phone bill and pay it?