Complaint Review: Rocket Lawyer

I was looking for a template for one particular document and Rocket Lawyer came up in my internet search advertising the document for free.  When I clicked on the link to get it it put me in a "free trial" for their web services.  

I thought the "free trial" was for a month, and I planned on canceling, but I was surprised when 8 days later I was charged $39.95.  I called the company immediately to cancel, but to also get a refund.  I hadn't used their site since that first day, and obviously I wasn't using their services since I was canceling and asking for a refund the day after I was charged.

The woman on the other end of the phone was helpful with my cancelation, but when I mentioned "refund" she said I would have to email refundrequest@rocketlawyer   and ask them.  Ok really?

I did as I was told on a Monday.  On Thursday I received an email stating that my request was denied because the fine print said the free trial was for a week and that they can charge me after that.  Blah, blah, blah.

I'm a big girl, so I obviously recognize my mistake.  But what pisses me off are these companies that try to screw you out of money for something you don't want.  I could buy that document from several other sites for a couple bucks.  My bad, now I just paid $40 for it.  I just want to warn others that this is NOT one of those companies that wants future business from people like me.  I've dealt with several other companies over the years that gladly refund things they know you mistakenly signed up for, or clearly didn't want.  I will go back to those companies repeatedly for other things I DO want, because they are good companies to deal with.  Rocket Lawyer is definitely NOT one of these companies!!