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  • Report:  #1083181

Complaint Review: rocketlawyer.com

rocketlawyer.com One Month Free is a Scam Internet

  • Reported By:
    happykaturtle — New York
  • Submitted:
    Tue, September 10, 2013
  • Updated:
    Thu, August 10, 2017

I ignorantly signed up for the One month free services for this website rocketlawyer.com. Before the one month had ended I carefully followed the instructions on how to cancel the membership. I was directed to enter the reason why (which was because I could not afford it) and then there was a text box asking me to offer any final words on the matter. I stated that I was satisfied with their services but that I no longer needed them and I could not afford to keep the account.

I hit "enter" and a page came up saying "Your Membership is Canceled". 

A week later I was charged $39.95. I emailed the company... I received no response. I called and was hung up on. I assumed "hey I’m not teck savvy maybe I messed up"

I followed their instructions again on how to cancel the membership and came to the same conclusion. And was again Charged! 

I called my credit card company who helped me change my card number but could not get rid of the charges as I had no "Proof" that I had attempted to cancel.

Rocketlawyer.com emailed me about a month later saying that I owed them for services rendered and something was wrong with my credit card.

This is a scam don't do it. It is not worth it!

rocketlawyer.com

2 Updates & Rebuttals


Rocket Lawyer

San Francisco ,
California,
USA

Rocket Lawyer Would Like To Make Things Right

#3UPDATE Employee

Thu, August 10, 2017

Hey Happykaturtle,

We wanted to apologize that you've had a bad experience with us and we would like to get this resolved for you. If you'd like for us to take a look at this matter, please email us at customeroutreach@rocketlawyer.com with your email address that you had used to sign up with and the full name on the account. We really hope to hear from you.


Matt Pebley

Ogden,
Utah,

Rocket Lawyer Support

#3UPDATE Employee

Tue, September 10, 2013

Hello,

I would like to address you recent experience with Rocket Lawyer. It sounds as if you enrolled in our 1 week free trial thinking that it was for a free month of service. Not to worry, I would be happy to refund any charges that you have incurred on your account. In order to do so I would need your email address that you used to sign up for your Rocket Lawyer account. 

I assure you that Rocket Lawyer is not a scam and provides a valuable service to thousands of customers every day. I am truely srry that you have had a less than ideal experience and would like to do anythign I can to make it right.

Please contact me directly at mpebley@rocketlawyer.com and I will make sure this matter is quickly resolved.

Thank you,

Matt Pebley
Director of Customer Support
Rocket Lawyer
mpebley@rocketlawyer.com

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