Rockland Auto Plaza Chrysler in NY ripoff deception overbilling unavailable for comment poor repair work scam Nanuet New York
My 99 Town & Country 3.3literV6 with 59k miles blew the number 1 cylinder connecting rod requiring a replacement engine. It was brought to Rockland Auto Plaza Chrysler in Nanuet NY. It took them 7 days to even begin working on the van!
It took an additional 3 days for them to ascertain the problem. It took 3 days to secure a highly used replacement engine from a junker. 2 weeks to the day it broke, I drove 275 miles to pick it up (I live 3 states away from where it stranded me).
The price agreed upon via phone and by fax(in writing and signed) was mysteriously not the price I was charged upon my arrival. There was roughly $200 added on for "work performed."
Furthermore, the person who said he would be there to explain to me the work done(Dennis) was off that day.
I called him a day in advance and we agreed on a meeting time. He was a no show. His peers were also useless stating they couldn't call him b/c they don't have his number! They did work I specifically forbade them to do! They made my trip there a living hell with their ineptitude and lack of a thread of human decency.
I left there very disappointed and angry. Tha van broke 2 days later b/c of work they performed on a part of the engine I specifically told them to "not touch under any circumstances."
I promptly repaired and sold the van ASAP. Chrysler has been horrible towards me in my endeavor to rectify the situation. I cannot recall a time when I have been treated so poorly outside of a war situation. No Daimler Chrysler products for this family ever again.
Rich
Columbia, Maryland
1 Updates & Rebuttals
Chris
Nanuet,New York,
U.S.A.
The customer's criticism of our dealership is not warranted and should be directed to GEICO
#2UPDATE Employee
Mon, May 19, 2003
I am the Service Manager..
Customer broke down while driving out of state. Out dealershiop accepted the vehicle immediately as an emergency tow-in. The customer was sold a non-Chrysler service contract. The vehicle was promptly diagnosed and it was determined that the engine would have to be replaced. The extended warranty company declined to authorize a factory re-manufactured engine which was available next day from our parts distribution center located six miles away. The extended warranty company opted for sending a used engine from a salvaged car which was delayed appoximately nine days. Although our dealership was not responsible for delay, we still assisted the customer by absorbing a portion of the rental bill.
The customer's criticism of our dealership is not warranted and should be directed to GEICO the extended warranty he was sold.