Complaint Review: Rockstar Hair

I ordered Hair from Rock Star Hair Extensions off their website and the hair has a really stinky smell. 

I had selected the unprocessed Indian Hair with their own i-tip for Loc type of extensions.  The i-tips are random different sizes, and have hair coming out of the end.  Very sloppy work.  You can also see finger prints in the Keratin from the person who hand rolled the bonds.

I took the hair out of the package to wash the mid shaft to the ends of the hair to make sure the hair was good.  This is a standard recommendation from all top Extensions companies when receiving a shipment of new hair.  The hair feels amazing but the Rock Star Extension Hair has a foul odor!   After shampooing the hair my hands even smelled like the stinky hair.  I had to use dish soap to get rid of the smell.  Yuck! 

I sent Rockstar Hair a polite email requesting a refund for the hair only, because this hair is not suitable to use on a client.  I received an email back from Scott Purcell declining my request and saying since I took the hair out of the package and washed it, I had vioed the warranty. 

I would not recommend ordering form a company who will not stand behind their product.  "We have the remnant of the hair that was used to make your order and it does not have an unusual smell and it is definitely not a foul smell."  If their is no problem with the hair the company should take it back and sell it to a customer who finds the hair acceptable. 

Big waste of $460 for hair that literally Stinks!