Complaint Review: rockstar

here is an example of rockstars customer service, if you can call it that

i called my mechanic to deliver a car & he said ok, then called back & said he couldn't deliver it. so i called him back & my car was no longer in my garage. i called the insurance company & i didn't have any destroyed cars, i am also missing some expensive guns, like the homing missile launcher, please help

Thank you for contacting Rockstar Support.

We deeply apologize that you've encountered an issue with GTA Online regarding vehicle loss. We would be happy to investigate this.

If your car is missing, please provide the following information so our Claims Department can follow up:

-Console/Platform: PS4
-PSN ID/Xbox Gamertag: --------
-Which Character Slot (1 or 2):
-An inventory of any vehicles missing:
-How many garage slots are currently open if any:

Once we are provided this information, we will gladly investigate this.

Best regards,

Kyle N.
Rockstar Support

-Console/Platform: PS4
-PSN ID/Xbox Gamertag: ---------
-Which Character Slot (1 or 2): slot 2
-An inventory of any vehicles missing: fully customized stallion
-How many garage slots are currently open if any: only the 1 that's missing from unit 2 popular st.

i was also missing my homing missle launcher & already re bought it

Thank you for responding, we appreciate your time.

We request you to provide us with the Photos of the errors you get when calling your mechanic and Mors Mutual Insurance, so that our concerned department can look into this and assist you accordingly. We would also like to inform you that without the accurate screenshot, we are unable to escalate it to the concerned department. We do apologize for any inconvenience caused to you in this regard.

We look forward to hearing from you at your earliest convenience!

Best regards,

Ashley J.
Rockstar Support

I don't get errors the car is just missing. I made a video of me calling the mechanic and insurance just don't know how to upload it to you. I tried the add file at the bottom of the page but it says I cannot use this feature

We apologize for all the inconvenience caused to you.

We would request you to use any of the Uploader available on Online to upload the video and send us the link, so that we can look into the issue further.

Best regards,

Stephen R.
Rockstar Support

here is the link -------------
requested

Thank you for providing the information.

We are sorry to hear that you are reporting loss of progress in GTA Online, but unfortunately we are not able to verify this claim. Apologies in advance for any inconvenience this may cause.

Please feel free to contact us with any further concern.

Kind regards,

Stewart K.
Rockstar Support

so that's it? you steel a quarter million $ worth of stuff from me & make me jump through hoops to do what you ask & your sorry for the inconvenience. that's some outstanding customer service you got there. its bad enough you don't do anything about the modders that ruin the game play, now you have to steel from people. if that's how you treat loyal customers then i will no longer be one. thanks for nothing

Thank you for replying.

We certainly understand your concern, however, as we have informed you previously, we have examined your account and we could not find any data regarding the Imponte Dukes on your account. We once again apologize for the inconvenience caused regarding this issue.

Regarding modders, you can always report cheater activity on GTA Online by sending us the cheater's PSNID/Gamertag along with a screenshot/video showing that they are modding/glitching the game and we assure you that action will be taken against them.

Regards,

Stewart K.
Rockstar Support

well no wonder you could not find any data regarding the Imponte Dukes on my account, since the car i asked about was a Declasse Stallion. just goes to show how little you value customer service. thanks for proving my point even tho it falls on def ears. maybe i should post our correspondence on the rip off report and show everyone how you treat your customers

Sorry for the delay Responding.

We deeply apologizes for the inconvenience caused .

We certainly understand your concern however your having an issue with missing Dukes we examined your account and we could not find data regarding that vehicle.

once again apologize for the inconvenience caused regarding this issue.

Regards,

Daniel K.
Rockstar Support

im not missing dukes im missing a Declasse Stallion how many times do i have to tell you that

"We certainly, understand your concerns and we apologize for any inconvenience this has caused you.

We are sorry to hear that you experienced loss of vehicle in GTA Online, As we cross checked your whole account and found that their is no vehicle missing in your account and also we have checked about money being missing, but unfortunately we are not able to verify this claim. Apologies in advance for any inconvenience this may cause.

If you have any other questions or concerns, please do not hesitate to contact us again.

Best regards,

Daniel K.
Rockstar Support