Complaint Review: Rockwelltrading Markus Heitkoetter and Diana Carrera

Please stay away from Rockwell Trading! This is a scam. 

In April  2013 I signed up for the free trial to watch the trades in the trade room- after observing the trader lose on every trade I dedided to cancel my service- Diana , who answers the phone when you call in on the 512 area code, was very deceptive- she offered me two weeks free in the trade room to try to retain my business. I

decided to give it another try- but after a week , she didnt send the code needed to enter the trade room. So I decided at that time that I didnt want to do business with them. I sent an email to Markus the so called owner of Rockwell trading , but he never responded- I email him, that his secretary mislead me , over promised services and even offered to have my business sent over to another firm she was working with- after I sent my email to him- Diana responded- she told me that my account would no longer be charged, but I had a bad feeling that she was not honest. I watched my account to see if there were any surprise charges - but on September 12 2013,

I say an unauthorized charge from Rockwell Trading, billing me for September- when I called her , I was livid, I asked her why are you charging my account without authorization , four months later- all she could say was that she never received any cancellation-she kept lying and dancing around the issue at hand, she hung upp on me several times and said she would have Markus call me back because we were not getting anywhere-

I said yes, we are not getting anywhere because you stole money from my account and I will not just let you steal from me, after an hour of me pleading with this woman , I finally told her that I was going to file a police report with Naples Police, and that she stole money from my account- I sent Markus a series of emails asking him to do the right thing and return my money- but only Diana returns the calls- she refused to send me emails because she may have suspected that I would used the emails to file charges against her. 

Never the less, she called me and said that after speaking to her partners , they have decided to void my charge- but again, I didnt believe her, I called the bank and reported fraud from Rockwell against my account- they immediately blocked my card and issued me a new one- 

When I call Diana back, I asked her for a cancelation email - and she complied but on the invoice she stated that zero-dollars. I took a copy of my bank statement showing the unauthorized charge, she also told me that she debited sever months , so I now have an investigation in process.

What I am basically saying is stay away from Rockwell trading, it is a total scam and they will bill your credit card even after you cancel with them, making it hard to get your money back. PLEASE BEWARE OF THIS COMPANY - NOTHING THEY OFFER YOU WILL BENEFIT YOU IN YOUR TRADING- YOU WILL ONLY LOSE WHEN THEy MAKE UNAUTHORIZED CHARGES ON YOUR CARD AS THEY DID ME-