Complaint Review: rocky mountain resort management - Jeff DePaola

Rocky Mountain Resort Management? This how you respond to this complaint? You have a few happy custmers over the last few years. So what, Defend yourself against the complaints.

SO MANY HAPPY OWNERS!!!!

Testimonials: http://rmrminc.net/services/property-management/  http://rmrminc.net/services/property-management/referrals/

House Breckenridge

"You and I have been in the service business in one form or another for most of our adult life. As you well know our clients through the years have never hesitated to point out the faults within your business, quality of the product we offer or lack of services render. Few times have we gotten a true, Thank you, nice job for work well done. This is one of those times Today, I thank you, Keith and others at RMRM inc. for great customer service and a true dedication to your homeowners. Your people identified the problem, notified me of the issues, and used the resources they had available to resolve the problem within a few hours not days. Thank you, nice job!"

William R.

Lone Eagle - Keystone

"Thanks, Jeffreyagain, you all are truly great we are very fortunate and thankful to have you represent our interests in Keystone! We continually tell all of our local friends about how outstanding your service and support for us is! Thanks again and have a great weekend!"

Kelly O

Copper One Copper Mountain "

You guys are the best!!!

Robert H

Copper Springs Copper Mountain

I wanted to also let you know that we were very pleased to find our condo in such good shape when we visited this past ski season. I think that your damage deposit really works and makes people mindful of being careful.

C Pope

Copper Springs Copper Mountain - Owned Property since built With us for the first summer

I noticed you got a summer booking for our condo! Congrats, that is the first summer rental we have had at our Property since we have owned it. Do you think your marketing/advertising efforts to (REMOVED WORD) etc was responsible for this booking? thanks"

Dale

Buffalo Village Wildernest Colorado

"I am the owner of a condo in Buffalo Village (Wildernest). I was with another management company for two years before switching to RMRM. The switch turned out to be for the better for the following reasons.

1. I believe that RMRM is more aggressively advertising their services nationwide and not just in the Denver area. For example, ski magazines and a good website.

2. Their website is easy to use for customers and as an owner.

3. The setup for arriving guests is better. For example, the linens, coffee and tea, soaps, etc. seem to be a step above the competition.

4. As as owner, I feel they have responded (with grace) to any inquiries I had. I had a lot at first, but then you get used to the system and let them take care of everything. The yearly cleaning, linen service, etc. seem to be a good improvement. Hope this answers your questions. "

Jon Y.

Tucker Mountain Lodge Copper Mountain

I received a mailer today from CMLS. They are offering 2 free season passes to anyone that joins the CMLS rental program. They must be really desperate for inventory. I cant imagine anyone jumping ship from RMRM for this offer. In our case, we live out of state, so the free season passes are meaningless. If we lived in CO, it doesnt take a rocket scientist long to realize that you can buy a lot of season passes if youre in RMRMs program based on the commission differential.

Jim B., Dublin OH