Complaint Review: Rocky Mountain Resort Management

Rocky Mountain Resort Management is the property management group for many of the properties in Colerado. Due to COVID-19, and the closure fallout from this pandemic, the Copper Mountain, and all of it's restaurants and such were closed down. What is shocking is the way  Rocky Mountain Resort Management, and Jeffrey DePaola handled this situation and how his actions attempted to remove moneys from mountain customers in your area without providing any goods or services.

Through a series of emails, Jeffrey had reached out to myself, and others who booked with his managed properties. His properties management policy is no refunds, and under ordinary circumstances, this would be fine and within his rights. These were not regular circumstances due to COVID-19 and this is not a matter of the consumer wanting to cancel a reservation where as the Condo and the management company was looking to protect their interests. This is a matter of Rocky Mountain Resort Management cancelling the reservation, not providing any of the goods or services paid for, and wanting to keep all the money's paid.

There is, a big difference here. Jeffrey DePaola started with an email explaining they will have to cancel all reservations. He went on to attempt intimidation through his email. The choice he presented was of either we the customer, accept a voucher for 50% for a future stay, or we lose all moneys entirely, as they did not either intend to fulfill, or could not fulfill their obligations of goods and services paid for. It mattered little to them if the customer who paid in good faith wanted to use the reservation, as Rocky Mountain Resort Management under the direction of Jeffrey DePaola had determined the customer will lose the moneys.

 I put this through my credit card as a charge-back, but now I ask you if this is a behavior we want, and will anyone take a stand on this. I ask this not just for myself, but for many of the others whom year after year show up as I did for the USASA Nationals event, the reason for my trip

Since this would be analogous to ordering a set of tires online, and them having an issue with shipping, and the company cancelling your order and decided to keep the money, I expect to be supported by my credit card company. I am asking whether this action by Rocky Mountain Resort Management will be accepted, ignored or sanctioned in any way now by the public at large, and if we see Jeffrey, if you say shame.