Complaint Review: Rogers Wireless

Hi my name is Joseph and the reason i am writing this report is becuause i am pissed off at rogers wireless because they told me on February 21 2007 that they will sen my expandable memory card to me and still have not received it. and than i aske them two managers i spoken to that day how much is my bill with the credit. they have given me and the managers Matt and Jeff said and i i quote "$136 0r $140" and i said are you sure and he said yes.

Also that day i had spoken to a lady can not remeber her name but had told me she will give me the month of march free but only charge me the system access fee for teh 3 lines and also the 911 fee and i said ok. However i gotten my bill online because it is how i check it all the time and it says that for the month of february it was $182 instead of $136 or $140 that Matt and Jeff the 2 managers i spoken to that day.

And on top of that it says for the month of march and april it shows that they billed me for march and april which is about $170 ontop of the $182. So i called them and spoken to a manger and she was being rude to me (her name is Lynn). so i started being rude to her and she started calling me a liar because she said that she is reading the document and i doesn't say anything about the month of march being free and me being credited of those things that Matt and Jeff (the 2 managers) so i said fix the problem its what i am asking ro disconnect me because i am not gonna pay the penalizeation that you are gonna stick me with because you can not fix the problem.

So i called back and spoken to a manager by the name of Phillip and he said ok whats the problem and i told him and he said so what can we do and i said all i wanted was what was given to me and what my bill was suppose to be (which was suppose to be around $250 0r $260 not $351) and he said ok and i said yes but we have to charge you the $200 per line for the 3 lines ontop of your bill and i said i didn't want it disconnected i just wanted the problem fixed and he said well its gone throguh so we can not fix it.

So i told Phillip the manager that "well you can fix the problem after you disconnect me but couldn't fix the problem when i asked for it to be fixed the first time i called and he said well we can't cuz its gone through,so i hung up the phone with him. Ever since i gotten these phone they have been doing nothing but telling me one thing and documenting another.

This is poor cutomer service and i don't think its right telling a customer (ME) one thing and documenting another and basically calling me a liar.

Joseph
charlottetown, Prince Edward Island
Canada