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  • Report:  #1519474

Complaint Review: Roku

Roku Pre-purchase confirmation of media server accessibility - which is untrue.

  • Reported By:
    ExpectHonesty — alden ny United States
  • Submitted:
    Sat, July 02, 2022
  • Updated:
    Sat, July 02, 2022

Users' local media servers are alleged to be accessible using the Roku Meida Player "channel", which must be installed from the Roku "Store".  This worked for a while then refused  to locateteh media server on my network. 

Tech support advised to reinstall the app, which I did (though no indication that this is necessary was EVER given).  A couple weeks later the same issue occurs again.  This timeeven a re-install won't fix.  Obviously a fraudulent misrepresentation of functionality, which isn't a bug as it's obviously done on purpose to force users away from their own content to pay-content on one of their (Roku's)  pay services.  

The pre-purchase indication that this functionality was provided is fraudulent and deceptive.  It's provided initially - through an app they control - and then later removed.

 

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