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Rollies.com Rollies took my money, but won't ship my order or return my calls or emails Internet
I placed my order on 1/23/10. A month later I emailed them to see when my order would ship. They didn't respond. I started calling & emailing them almost every day to see when they would ship my order. They still haven't responded to my inquiries.
4 Updates & Rebuttals
Rollguy
Vancouver,British Columbia,
Canada
We are fine all is good with Shiela and her order.
#5REBUTTAL Owner of company
Mon, April 05, 2010
Hello
Yes Shiela got her order not as long as she stated as it did take longer than normal but that can happen as she got in around 7 weeks. Sometimes there are delays or out of stock issues or missed orders it happens but we still rock on forward. There is an order coming for everyone there should be no worry over it. If it is taking longer yah contact us but still do not worry it will come. If you do not want to support a two man operation then so be it but if you do then yes order from us. We take longer than other large corporations b/c we are a small company. If you want a refund after the fact then sure why not, I have no problem in that, if you want the order that is even better. We at no time denied anyone of these people their money back if they asked for it.
Sheila
Irving,Texas,
United States of America
Rollies won't get any more business from me
#5Author of original report
Thu, March 25, 2010
I finally got my order after 3 months. If this "company" is so busy filling orders they cant respond to customer calls & emails & can't fill their orders on time, they need to hire more people to help them out. I feel the only reason they sent my order was because I reported them to Ripoff Report. I didn't get any response from them until I reported them.
The guy from Rollies that called me on a Sunday night at 9:15 PM asked me to say something nice about them on Ripoff Report because they were nice to me. OK, here it is. He was nice to me on the phone after I reported them to Ripoff Report.
I shop online all the time & normally get my orders within 2 weeks. 3 months is ridiculous. I don't see how they stay in business. I doubt they get repeat sales if they treat all their customers like this. I sure won't be shopping on their website again.
al
fruita,Colorado,
United States of America
Consumer worried about being in the same boat
#5Consumer Comment
Sat, March 13, 2010
I ordered from this company about three weeks ago and after running into these reports when googling the website (beacause the order staus link within their email didnt work) I became worried that I wouldn't get my order in a reasonable amount of time.
I looked into consumer protection laws in Canada and I found some information provided by The Canadian Bar Association (British Columbia Branch). I already missed the 7 day cancellation, considering not all information was provided in the "distance sales contract".
However, do we still have the right to cancel within 30 days if the product wasn't delivered and there is no specified date in the confirmation email they send you? (I believe the confirmation email would be considered the "distance sale contract") I dont have the patience to wait beyond 5 weeks for a small item when I can go buy a similar one locally.
What is a distance sales contract?
When you buy goods or services by phone or mail order or over the Internet, you are making a distance sales contract. The Business Practices & Consumer Protection Act says that before you enter into a distance sales contract, the seller must disclose the following things:
You must be given a copy of the contract
To be legally binding, you must receive a copy of the contract within 15 days after making it. An email copy is sufficient. The contract must contain the information that the seller was required to disclose to you before you bought the goods or services, along with the following:
Can you cancel a distance sales contract?
Yes. You may cancel in the following circumstances:
Sheila
Irving,Texas,
United States of America
Finally responded but still haven't shipped
#5Author of original report
Fri, March 12, 2010
I contacted Ripoff Report Saturday 3/6 & Rollies called me Sunday night 3/7 at 9:15 PM. He told me my order would ship this week & then I could update my claim on Ripoff Report. Apparently the only reason he called was because of this report.
I checked the status of my order online & it still hasn't shipped. I've called & left voicemails & emailed them. Of course they still haven't called or emailed me back.
If they're so busy they can't get their orders out in a timely manner or speak to their customers, they should hire more people.