Rolly Chic Bait and Switch - then they give you the run around. Chengdu Chenyeyan
They ( Rolly Chic ) advertised some really nice Cowboy Steam Punk Boots boots via a FB flash sale in 2019 right before Christmas. The boots were insulated, had arch support and all kinds of great features in an attractive leather looking boot. After they take a few months to send it to you, you recieve an unbelievably cheap knock-off of the advertised boot that looks nothing remotely close to what they advertised and it comes in a bag, not even a box!
In short, they bait you with a nice boot, then switch it with a cheap piece of garbage. The boots I recieved were NOT the same boots advertised. They had no insulation and were flat as a pancake with thin plastic souls, and were made out of cheap thin diahrhea colored vynil. They looked like a bad Halloween costume.
Anyway, I complained to the company only to recieve a horrible run-around with their terrible customer service. They try to get me to keep the boots or re-gift them ( as if I could hate anyone that much ), and take a 6$ credit ( as if I would ever shop there again ) or $3 or 5 dollars reimbersment of my $43.98 order, and the offer changes with each email you recieve.
After a few more emails they tell you the cost to ship back is to China is too expensive ( and it is often more than the initial cost of purchase ) and should be covered by the consumer, and that alot of times the items "get lost in the mail".
I have saved all my email correspondance and have photos of what I ordered and the garbage boots I received. This company is a nightmare to deal with.
There are a few FB pages dedicated to helping people who have been scammed by Rolly Chic. The numbers of people joining increase weekly. If you have been scammed, please find and join the pages. Getting your money back is going to be a fight. Paypal has not been very helpful to most people in this matter.
Below is just one of Roly Chics crappy "robo/copy paste" emails they sent to me.
ollychic.com Customer Service via netorgft4880825.onmicrosoft.com Jan 8, 2020, 4:10 AM (7 days ago) Dear customer.
Thank you for your email. As we known, the returned shipping fee is very expensive. Please kindly note you should pay for it. And we can only refund for you after we receive the package. It will be a very long time. The shipping charge is not included into the refund. I like to advice you keep these items, and we can provide you a $6 gift card. Is that OK? Looking forward to hearing from you.
Best Regards rollychic.com