Complaint Review: ROOF MAX

Roof Max   WAS REFERED TO ROOFMAX TO GET AN ESTIMATE TO REPLACE MY ROOF BY A SALES AGENT FOR ROOF MAX THE SALES AGENT NAME IS IVORY HARKIM. I EXPLAINED TO HIM THAT MY ROOF AT BEEN DAMAGED DUE TO THE RECENT STORMS WE HAD. MR HARKIM ASK TO ME DID I HAVE HOMEOWNERS INSURANCE INWHICH I STATED YES, I CONTACTED THE INSURANCE COMPANY(ST JOHN'S INSURANCE COMPANY) TO FILE A CLAIM TO HAVE MY ROOF REPLACE ON JUNE 1,2016 WHILE MR HARKIM IN MY PRESENT. MR HARKIM STATED THAT HE WOULD BE THERE WHEN THE ADJUSTER ARRIVED BY I NEEDED TO SIGN A PERMISSION FORM AUTHORIZATING HIM INSPECT MY ROOF ALONG WITH THE INSURANCE ADJUSTER.

ON JUNE 2,2016 I WAS CONTACTED BY IMS CLAIMS SERVICE TO SCHEDULE AN APPOINTMENT TO INSPECT MY ROOF. AT NO POINT DID I DISCUSS WITH ROOF MAX THAT THEY WOULD DO THE WORK OR AGREE TO ANY PRICE . SEVERAL DAYS LATER I RECEIVED A CALL FROM MY INSURANCE COMPANY STATING THAT MY ROOF REPLACEMENT HAD BEEN APPROVED. I CONTACTED MR. HARKIM TO REQUEST A QUOTE ON REPLACING MY ROOF. HE STATED WHAT EVER THE INSURANCE HAS THAT IS THE CHARGED.

I STATED THAT I WOULD LIKE A WRITTEN QUOTE ON THE WORK TO BE PERFORMED. AS OF THIS DATE I STILL HAVE NOT RECEIVED A QUOTE. I LEFT SEVERAL MESSAGE TO THE SALES AGENT. NO CALLS WHERE RETURNED. I THEN MADE AN ATTEMPT TO CONTACT THE MAIN OFFICE AT 904-302-6503. I EXPLAINED ON THE PHONE THAT I WAS GIVEN THE ROUND AROUND AND THAT I HAVE DECEIDED NOT TO USE ROOFMAX. THE YOUNG LADY PUT ME ON HOLD AND STATED THAT I WAS IN A CONTRACT WITH THEM. BUT IF I DID NOT WANT TO USE THEM THAT SHE WOULD CANCEL ME OUT IN THE COMPUTER.

THE NEXT DAY I RECEIVED A CALL FROM IVORY HARKIM STATING THAT IF I WANTED TO CANCELED HE NEED TO COME BY MY HOUSE AND PICK UP A CHECK FOR $2000.00 I ASK FOR WHAT I NEVER AGREED ON UPON A PRICE. BECAUSE I NEVER RECEIVED A QUOTE OR AN APPROVAL. ROOF MAX IS RECEIVING TO RELEASE ME FROM THERE COMPANY AND HAS STATED THEY WILL HOLD UP MY ROOF REPAIRS IF I DO NOT LET THEM TO THE WORK. I FEEL AS IF I AM BEING BULLIED AND THREATEN TO DO BUSINESS WITH THEM . I TALK WITH THE General Manager Tim Delapaz 904-302-6803ext 205 who assured me that he would send over release to the insurance company( I also have