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  • Report:  #1263678

Complaint Review: Rooms to GO

Rooms to GO Bad Quality Leather used on sofas which don't last more than 3 years Nationwide

  • Reported By:
    Kavi — Texas USA
  • Submitted:
    Mon, October 26, 2015
  • Updated:
    Fri, October 30, 2015
*UPDATE Employee: Tellus *Author of original report: Sent an Email to Tellus on Oct 21
I bought my Love Seat and Sofa in December 2011 and took the extended warranty. Exactly after 1 month of expiry of the extended warranty my sofa and love seat started cracking and peeling . I tried to talk to the sales people in the store but they say "we cannot do anything after the warranty has expired". I have moisturized the sofa and love seat regularly with the lotion given by R2G. But looks like the so called leather is defective as many other people have complained online. 
 
I am surprised R2G didnot recall these inferior quality sofas. I was a loyal customer of R2G for several years but looks like i need to start shopping other stores like Ashley or Nebraska. I am really frustrated after spending more than $1300 and 3 year of normal use that these are going to end up in trash.
 
Donot buy leather sofas from Rooms to go. 

 

Report Attachments:

2 Updates & Rebuttals

Sent an Email to Tellus on Oct 21

#3Author of original report

Fri, October 30, 2015

Hello,

 

I sent an email to your email TellUs@roomstogo.com on Oct 21 i.e 5 days before i posted here with all the attachments and customer number.

I was hoping you would respond to my email but after enough wait i posted it here.

Please let me know if you want me to resend,

Thanks!

 

TellUsRTG

Florida,

Tellus

#3UPDATE Employee

Fri, October 30, 2015

This looks bad. Would you be able to send us your order info to Tellus@Roomstogo.com so we can look into this?

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