Rooms To Go Kids RTG Kids Jensen Beach FL Room To Go Kids, IvyLeague Cherry Twin/Full Step Loft Bedroom Set #3753290P, furniture is off gassing a volatile chemical odor. RTG claimed no responsibility. Jensen Beach Florida
Rooms To Go Kids claimed no responsibility in reference to the off gassing chemical odor coming from the kids furniture we purchased. The Ivy League Cherry Twin/Full Step Loft Bedroom #3753290P looks good smells bad. When I called the manager of the store in Jensen Beach, FL (Carmen) she referred me to Customer Service which gave me the name of the manufacturer in Chula Vista, CA. I have faxed them my compaint, sent a letter, called their office which is a automated menu, got voice mail for several of the options. No return calls from the messages that were recorded. Called the BBB in California and the Chamber of Commerce. The manufacturer is not a member of either agency. The name of the company who made the furniture is Cayon Furniture, Chula Vista, CA. Since no one has responded I have no other choice to followother options. I do not recomend Rooms To Go Kids! Phyllis G, Stuart, FL
1 Updates & Rebuttals
TellUsRTG
seffner,Florida,
Follow up
#2UPDATE Employee
Thu, October 31, 2013
Hi Phyllis,
We just found this post and were curious to know if the smell ever went away or if you worked with Rooms To Go on a solution. If not, can you email your purchase info to TellUs@Roomstogo.com so we can review your case? Hope everything worked out but if not, let us know. Thanks!