Complaint Review: Rooms To Go

Where do I began? I purchased a bed and dresser in April. The dresser was beautiful but arrived with broken drawers. I contacted their customer service department and was told that I could not return the dresser. The dresser costs $700 and I was very upset at the horrible workmanship. After several trips to the store and several conversations with the manager "they" approved me to return the dresser and exchange it. I went to the store and picked out another dresser however it was not the same price so I was told I couldn't get it. Oh did I mention that I used their financing center to purchase the furniture? Anyhow the manager in the finance department told me I had to keep picking out more stuff such as plants and pictures until my total was back up to the original financed amount. After I spoke to their headquarters office they finally allowed me to purchase the dresser I wanted without having to add more items to my bill. This whole transaction was a disaster. I have never dealt with such unprofessional customer service reps in my life. At this store the customer is not valued, only your money. I went to pay off the balance early and was told I had made too many payments on my account and that if I wanted to make a payment it would have to be the full balance. Fortunately I was able to pay off the full balance. I suggest that if you are looking for furniture please look elsewhere. I love my furniture that I have now but the hoops I had to jump through were ridiculous. The store manager was helpful after I threatened to contact the BBB but the ladies in the office in the back are very unprofessional. The office manager actually talks on her cellphone while you are sitting their in front of her. When you walk in as a "new" customer they are very attentive and helpful but once they have your money it's a different story.