Complaint Review: Rooms to Go

Wr purchased a "leather" sectional in Rooms to Go about 7 years ago.  The sectional is in our living room barely used...  like any regular family we mostly use the family room.

Early this year we started calling and emailing the customer service department because the sectional started peeling, it was even scary to sit on it because it stared showing wrinkles letting you know how fragil was the "leather". 

We exchanged about 12 emails... pictures come and go and the last comunication from them said that they could not do a thing because the guarantee is only for 1 year....

We do not have the money to keep investing in furniture... mostly when you spend so much in supodsly leather that should last a lifetime... 

There are so many complaints about this company for the same reason and nothing has happened... of course I did not read or learned anything about it until it was already too late here is how my living room looks like... we have to start taking the peeling "leather" not only because it looks worse but also because of the mess...