Complaint Review: ROOMS TO GO

Bought a Power Lift Recliner with a 3-year warranty contract in April 10, 2021.  Delivered finally in Mid May. Total paid was $913.76.  After using the chair for about 6 weeks, I went to get my hair cut (I have light gray hair), my hairdresser asked me if I was dyeing my hair brown!!

Come to find out, the dark brown color was coming off of the chair and getting all over my hair, my cover that was on the chair and arm rest covers!! They came and tested it , took pictures and told me I would be getting a replacement chair, but not till December!!

I called today and they said now it will be Jan 8th, 2022 AND the warranty doesn't start with the new chair!!! The warranty just continues from when the first chair was delivered in May!!  

I have bought other furniture from them over the years and have had problems with all units. First recliner I bought had to be restuffed 3 times as the seat padding kept sinking down! 

Bedroom set I bought was damaged and the knobs on the dresser have never been tight.