Complaint Review: Roomster

Okay, here is the problem.  I used their website- it didn't work (I'll get into that later) I posted a complaint on the BBB website and Roomster responded like a child.  Also, they didn't even read my complaint.  They ONLY read the first part.  

I will tell you what happened-  I posted an ad for a room I have available on 10/3 at 1:09PM MST.  I received an email shortly after from Roomster at 1:25PM MST.  They reached out to ME on Craigslist.  I did NOT find them.  

Anyways- this is NOT what my complaint is about.  I posted my add on Craigslist.  I got an email telling me about Roomster.  No big deal, I looked into it, it seemed okay.  I posted on their site.  But the problem was, their site was incredibly slow.  It was taking up to 3-4 minutes to load.  It was too time consuming.  So I sent an email to their support team.  It wasn't rude.  I simply said this was unacceptable.  If they could fix it or tell me a trick to get past it, etc.  No big deal.  The flaunt that they have 24/7 customer support.  I was taking advantage of that.  What's the big deal?

All of a sudden, I receive a message saying my account was deleted due to the email I sent ABOUT THEIR SITE NOT WORKING.  I tried to follow up with them and they never responded.  So I made a complete on the BBB website.  This was the original posting I did- 

"I recently posted a ad on Craigslist, I get a bogus email from a "person" claiming they were interested and I opened her email and it had info about Roomster, so I started to looking to it and I thought it seemed legit. I opened an account, posted my room available to rent and while dealing with the site, it was a terrible experience. The site was SO slow! It took me over an hour just to make a profile. Then I started to get nonstop emails. Almost 20 emails in 72 hours. Most of them saying the exact same thing. They kept sending me messages telling me I had unread messages, so when I clinked on the link, I'm not kidding, it took over 10 minutes for the site to open. Then it popped up- 3 day- $6 15 days-$15 30 days- $50!!!!! (I'm rounding the numbers) But $50 for 30 days???? WHAT?

Of course I couldn't open my messages, but that didn't stop the system from nonstop emails. I clicked unsubscribe and that of course took another 5 minutes. Also, I tried this on other connections, computers and tried shutting my system down and nothing worked. It was a terrible experience. I sent their customer support a message telling them how frustrated I am. Telling them I'm frustrated with their slow system. Their cost. Their trick on messaging and the constant emails. I get a message shortly after I sent that saying they deleted my account because they didn't like my email. In no way did I swear at them, use abusive language or threaten them. I told them the truth and the frustration from a customer’s point of view. Please, ask them to POST my original email. If they can't handle a customer who is having a terrible experience with their site, maybe this isn't the best line of work for them."

This was their response- 

"We do not post on craigslist. we have an affiliate program and an affiliate who should not be doing this may have. https://www.roomster.com/affiliate/default we have a clear warning to affiliates not to do this! Attention affiliates! We will not do business with any affiliates who post on Craigslist. We will not accept any leads that come from Craigslist. We will not pay for any leads that come from Craigslist. If you post on Craigslist your affiliate account will be terminated. but thanks XXXXX(XXXXX@yahoo.com) for trying to tarnish our reputation. why not ask us about it instead of writing an untrue review."

This is how grown up they are!!!!!!  LOL!  This is how they deal with a customer who simply informed them that their site was not working.  Clearly they need some help in their Customer Service department.  LOL!!!!!!

I would NOT recommend this company to ANYONE.  If this is how they deal with a simple complaint, I can't imagine what all these other people are going through that spent money and are now being ripped off.  I wish them the best!!!!