RoomStore are not honoring there warente on the sofa that I purchased Myrtle Beach South Carolina
I bought a sofa from the RoomStore and before the year was up on my warente there was a mark on the sofa that the the leather protection co would not even look at it said that it had to be a manufactures defect, I have a letter from the office manager stating that I was in the store and called before the year was up and now customer service has no record of the phone call only the last call that was 7 days after the warente was up. All I ever wanted was for someone to come and look at the mystery mark on my sofa! Still left with out any solutions! Very Bad customer service they are liars they don't care what even there own people that work for them think.
Polly
Myrtle Beach, South Carolina
U.S.A.
3 Updates & Rebuttals
Terri
Rocky Mount,North Carolina,
U.S.A.
Call Me
#4UPDATE Employee
Tue, July 28, 2009
I am very sorry you are having issues with your leather sofa. Please contact me and I will assist you.
Terri Jobe
Director of CS
The Roomstore
tjobe@roomstore.com
800-755-7378
Terri
Rocky Mount,North Carolina,
U.S.A.
Call Me
#4UPDATE Employee
Tue, July 28, 2009
I am very sorry you are having issues with your leather sofa. Please contact me and I will assist you.
Terri Jobe
Director of CS
The Roomstore
tjobe@roomstore.com
800-755-7378
Gee
Annapolis,Maryland,
U.S.A.
Roomstore contact
#4Consumer Suggestion
Tue, July 14, 2009
I too have had issues with warranties at Roomstore not being covered. I called the corporate office 804-784-7600, wait to hear the messages and when prompted for the last name of the person you are trying to reach type in Kimbrell, Curtis Kimbrell is the CEO and President of this company. It will lead you to his voicemail. File your complaint with the headman. I have!!! Good luck, they quote customer service is most important to them, but it is only a tag line, I've been hung up on and calls never returned as stated.