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  • Report:  #1296522

Complaint Review: Master-Rooter

rooterga.com, aka Master Rooter Deceptive bait and switch advertising Gainesville Georgia

  • Reported By:
    Alfred — Lithonia Georgia U.S.A.
  • Submitted:
    Tue, March 29, 2016
  • Updated:
    Tue, March 29, 2016

Called company on 3-24-16, based on the online ad stating that they pump 1000 gal septic tank containg up to 1 ft of sludge/solids, which is normal for a tank serviced every 2-3 years.  I ask to give me a range fumping in the event the tank was over filled. I was quoted a price between $140 - $280. I agreed and requested service.

When truck arrived on that same date,the technician said it would cost $400 - $500. I protested. He then went to the truck to contact the manager. He later came back with a price of $300 on the basis of no more than 1 inch of sludge. This was without openiong the tank for inspection. I made it clear that the tank was pumped 2 years ago. He stated that was the price. I said unacceptable. They left..

I called the company to complain the lady said she will talk to technician and manager and for me to call the next day. I called the next day and she said she was not able to talk to the manager and she would call me after she did. I have not received the call as of this date.

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