Complaint Review: Rosegal

On October 30th I ordered a bunch of stuff from RoseGal.  After getting an email that it was shipping China post I cancelled the order (10 minutes later). Two days later I get an email that one item has already shipped and others will be cancelled.  I went to Paypal site and found they had charged me the whole 111.41 instead of 10.00 which was the cost of the sweater they shipped. I emailed them back through their resolution center.  They kept sending me these emails that didn't make sense and wouldn't refund.  When the item arrived I wrote return to sender and sent it back.  I have been asking on a daily basis for a refund.

I have sent this complaint to Paypal. Rosegal then offered me a 85.00 resolution instead of my whole 111.41.  I started posing on sites where you can register complaints.  They keep sending their standard message of go to our site we left you a message.  When you go there and read the message it is a run around about a refund.  If you call their number it states this magic jack customer is not available.   If you try to go on live chat no matter what time it is they are not online.  I do not want their standard answer of go to our site for a reply.  I want an answer posted here.  I want my refund.  I have complained to Federal Trade commission and will keep sending complaints every day until the refund is received.