Rosegal DO NOT ORDER FROM ROSEGAL.COM ,rosegal.com Internet
I ordered $50 worth of 3 terribly made products. One dress, one bathing suit, and one beach coverup. The images and product description showed beautifully made clothing. I was extremely disappointed when I received my package. The clothes came from China and looked absolutely nothing like the online description. They were cheap reproductions of the products online. The same patterns weren't even used. The makers used much more simplified patterns with cheap material. I have spent the past two weeks with customer service expressing my concerns and issues. I have been trying to find a way to return the items for a refund and have not been given any clear answers. I feel like I have been swindled out of my time and money. This company is a SCAM! DO NOT ORDER anything from them!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Quality Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Crowee08,
First, I want to offer my sincerest apologies to you for the issue.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please let us know your order number? Then we will resolve all the issues for you as soon as possible.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service