I placed an order on April 5, 2015 and never received my merchandise. They made me wait two months before it was considered "lost". When I still had not received it, they only offered to refund me HALF my money or resend the items if I send them an additional 50% of the total cost. Don't do it!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear customer,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize with this delay and sincerely regret you have not received your order.
Please let us know your order number, we will provide a better solution and resolve the issue to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service