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  • Report:  #1202613

Complaint Review: Rosegal

Rosegal order sent > money taken > item never sent but did receive a tracking # no help ! internet Nationwide

  • Reported By:
    Pam Lamke — Temperance Michigan
  • Submitted:
    Mon, January 19, 2015
  • Updated:
    Thu, October 15, 2015
*REBUTTAL Owner of company: Solution of Non-Receipt Issue

I have ordered 2 bracelets from Rosegal. The first I received a trcking number > the 2nd I didn't It has been about a month & no word from them & I saw this scam tonight so wanted to report it as well !!

1 Updates & Rebuttals

nancy

Bakersfield,
California,
USA

Solution of Non-Receipt Issue

#2REBUTTAL Owner of company

Thu, October 15, 2015

Dear Pam,

We regret any inconvenience or frustration that your experience has caused you.

We apologize with this delay and sincerely regret you have not received your order.

Please kindly provide the order number to us. We are willing to resolve the problem for you efficiently.
 
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service

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