Report: #1169101

Complaint Review: rosewholesale.com

rosewholesale.com charged for expedited shipping and only delivered partial order Internet

Reported By:

lina — ft myers Florida
Submitted:

Mon, August 11, 2014
Updated:

Tue, August 12, 2014

rosewholesale.com

Internet

USA
Phone:
Web:

www.rosewholesale.com
Category:

On-Line Stores

*Author of original report: tons of complaints for same issue!

I ordered 17 items and paid $36 for expedited shipping, they sent email confirmation with tracking # when order was shpped and when it was received it was incomplete. they only sent 12 items out of 17 ordered. never informed me of this or gave me the option to cancel and go with another company. they never mentioned partial shipping until after I received it. they were hoping i wouldnt notice or complain and now they only offer me a refund if I send items back with ME paying for return shipping! what a ripoff! the total order was $143.31 and return shipping with discount would cost me $76!!! unacceptable.

They are a SCAM, stay away from this website, they lie and their customer service is terrible. not human, a machine...

I even filed a complaint with the internet crime complaint center and the FBI. companies like this shouldnt be allowed to do business online. Lying and misleding customers is unethical!!!

1 Updates & Rebuttals

mc13810

ft myers,
Florida,

tons of complaints for same issue!

#2Author of original report

Mon, August 11, 2014

go to this link and see tons of complaints for the same reason! scam artists!

support.rosewholesale.com:88/?m=contactus&a=show_review&t=T27629293833

Support Center

Knowledgebase and Support Center

Support center >> Ask a question >> FALTANTE DE PEDIDO

Questions List

Ticket:	T27629293833
Order Number:	HR14041019360****
Message Type:	After-sale Order Enquiries /Order Tracking
Subject:	FALTANTE DE PEDIDO
Message:	Hola!! Ayer me entregaron el paquete de mi pedido, pero solamente venia el SKU YM8207527 y el YM6417103, faltaron los siguientes:YM9749101, YM9424201, YM8502111. Me llegara otro paquete o ya no me enviaron lo faltante??? Gracias
State:	Processing
Full Name:	ROSALVA ELIZALDE

Rosewholesale Customer Supportã€€At :08/06/2014 08:55:14 AM

please answer in english

Rosewholesale Customer Supportã€€At :08/06/2014 08:55:27 AM

Hi can you tell me if my order will be shipped soon? thanks!

Rosewholesale Customer Supportã€€At :08/06/2014 08:56:34 AM

I speak English I don't understand.

Rosewholesale Customer Supportã€€At :08/06/2014 08:57:40 AM

can I expedite my order once the shoes come in on the 15th??????

Rosewholesale Customer Supportã€€At :08/06/2014 08:58:16 AM

I need a reply in english please

Rosewholesale Customer Supportã€€At :08/11/2014 04:14:39 AM

Can I know my new tracking number?

Rosewholesale Customer Supportã€€At :08/11/2014 04:18:09 AM

Dear Rosalba,

Thank you for your reply.
We have shipped your available items first.
The delivery information

Tracking number: RI106915353CN,  shipping method: China Post Registered, tracking site: http://www.17track.net/index.shtml,
shipping date: 15/07/2014 15:36:56 PM PST, estimated time: 15-25 business days
sku*quantity:YM6417103 * 1, YM8207527 * 1

Tracking number: RI113327168CN,  shipping method: China Post Registered, tracking site: http://www.17track.net/index.shtml,
shipping date: 09/08/2014 01:45:45 AM PST, estimated time: 15-25 business days
sku*quantity:YM9424201 * 1, YM9749101 * 1

Remain items, would you want to exchange or get refund?
sku*quantity:YM8502111 * 1

Please note that the delivery time are only as a reference.
The specific time also be affected due to adverse weather or other unexpected reasons. We apologize for any inconvenience.
Thank you for your continued patience and kind understanding.
Best Regards

Novia

Rosewholesale Customer Supportã€€At :08/11/2014 04:29:12 AM

This was not the message that I left. I want my money back. No response to my messages. THis is a scam and I have to report this website to the better business bureau.

Rosewholesale Customer Supportã€€At :08/11/2014 04:53:08 AM

i am waiting for my order 2 months now and i haven't taken yet i want a refund of my order...

Rosewholesale Customer Supportã€€At :08/11/2014 05:07:50 AM

can you please tell me when my order will be delivered

Rosewholesale Customer Supportã€€At :08/11/2014 05:23:18 AM

So I paid for expedited shipping, yet my order is still processing. When will it be sent?

Rosewholesale Customer Supportã€€At :08/11/2014 06:07:15 AM

Why is FALTANTE DE PEDIDO's message in my inbox, under my "secure" sign in. Please confirm no one has been given unauthorized access to my account. Order #H1408061346365011 is listed under my account and I don't want to have to go through having to track my order after it's been incorrectly delivered to someone else.

Rosewholesale Customer Supportã€€At :08/11/2014 06:36:44 AM

Hello, Can you please tell me when my package will ship? I hope to receive it no later than August 20th if possible. I paid for expedited shipping. Thank you so much and sorry to rush. I love this jacket! :) Order #HR1408071409077242

Rosewholesale Customer Supportã€€At :08/11/2014 06:41:23 AM

Why are there messages from random people in my account? when can I expect Order # H1408091033595119 to ship?

Rosewholesale Customer Supportã€€At :08/11/2014 06:49:03 AM

Can you please tell me when my order will be delivered
'Cause I should get it on 08/06/2014, and I have not received anything

My order number is H1408060203451850.Thanks

Rosewholesale Customer Supportã€€At :08/11/2014 07:04:44 AM

Hi can you please tell me how long it will take for my order to be shipped?

Order #: HH1407280713454956

Rosewholesale Customer Supportã€€At :08/11/2014 07:31:24 AM

good morning
I have some questions
my questions for another account appear?
I can not send my own questions
they have not given me feedback on my order H1407311557443128
I hope to answer
thank you very much

Rosewholesale Customer Supportã€€At :08/11/2014 07:35:50 AM

Hello!

I have just made and order. Please confirm that all the items of this order H1408110730139170, are in stock and can be shipped out. IF some are missing or with delay then I would like a refund. I rodered the clothes for autumn season and would like to receive them in September. Thank you, Anna-Maria

Rosewholesale Customer Supportã€€At :08/11/2014 07:50:57 AM

Good morning, I am just checking status on my order. the number is H1408061917171569. thank you

Rosewholesale Customer Supportã€€At :08/11/2014 07:51:11 AM

Do you know how many day it will take before I get my order?

Thank you,

Rosewholesale Customer Supportã€€At :08/11/2014 07:55:40 AM

Hi I'm Cecilia Guzman
I'm wating for my orders 7/28/14 ,I don't want to cancel those
I'm going to travel and I need to know if you're able to send me those orders during the week . If not I'll be able to canel the orders.
Please answer my cuestions as soon as posible
Thans

Rosewholesale Customer Supportã€€At :08/11/2014 07:56:38 AM

Por favor, quisiera saber en que tiempo estará listo mi pedido, ya que pague un envío apresurado el día 6 de agosto, ya hacen tres días y todavía el estatus dice procesando. El pedido esta con la orden no. H1408050748080079

Rosewholesale Customer Supportã€€At :08/11/2014 08:01:28 AM

When will my order ship?

Rosewholesale Customer Supportã€€At :08/11/2014 08:15:13 AM

I don't fained my orden, DHL said they does not received...were are my orden?????

Rosewholesale Customer Supportã€€At :08/11/2014 08:16:40 AM

Order # H1407181558223087

I'm not sure what is going on here. I was having communication with Rose Wholesale regarding missing items from my order.

All of a sudden my email communication disappeared and now this communication is showing under my account.

Has my account been breached?

Rosewholesale Customer Supportã€€At :08/11/2014 09:08:09 AM

im not sure whats going on either there are other people on my emails and I haven't received my oder s yet I tried to get some one on the phone and cant if I don't get a response im going to turn this over to the authoritys

Rosewholesale Customer Supportã€€At :08/11/2014 09:46:48 AM

Before order no: HR14041019360 is fulfilled, I need to know why the 10% discount was not applied to my order before submitted for payment. Mable Gaines mgaines7@verizon.net. I will submit payment after your reply. Thank you.

Rosewholesale Customer Supportã€€At :08/11/2014 09:51:28 AM

Why does my order shipped but DHL said that they didnt receive a package to ship.

Rosewholesale Customer Supportã€€At :08/11/2014 09:58:03 AM

Hi,

I cannot track my package. Can you tell me when my items are expected to be delivered to my house?

Rosewholesale Customer Supportã€€At :08/11/2014 09:59:17 AM

I am concerned that my order will not fit. I did not realize that they are not American sizes. How can I cancel my order?

Rosewholesale Customer Supportã€€At :08/11/2014 10:20:55 AM

im stopping all payment from my bank and reporting this site to the bbb

Rosewholesale Customer Supportã€€At :08/11/2014 10:22:21 AM

I expect a full refund

Rosewholesale Customer Supportã€€At :08/11/2014 10:25:06 AM

im reporting this site to the bbb im stopping any further payments from my bank

Rosewholesale Customer Supportã€€At :08/11/2014 10:33:07 AM

Hi there !!
Yesterday I was handed the package to my order, but only came the SKU YM8207527 and YM6417103, missed the following: YM9749101, YM9424201, YM8502111.
The order HR14041019360
I got another package or missing and sent me ???

Thank you

Rosewholesale Customer Supportã€€At :08/11/2014 10:50:22 AM

I have problem
this order did not come all
it came just six from nine products
I wanna reson

Rosewholesale Customer Supportã€€At :08/11/2014 10:52:19 AM

After waiting for my order for a month, I need to return it. Size does not fit!! I have had a hard time contacting you company by telephone. Very unhappy with your products.

Rosewholesale Customer Supportã€€At :08/11/2014 10:55:20 AM

I will reply when my order H1407311557443128
pay shipping and still have no answer

Margarita Alvarado

Rosewholesale Customer Supportã€€At :08/11/2014 11:19:59 AM

Hi,
This is not my conversation. I also have a query on an order I made in June. Can you tell me when I will receive the other items in that order.H1406011119033554

Rosewholesale Customer Supportã€€At :08/11/2014 11:23:24 AM

Hello good day !!
The reason for my post is to find out the status of some items acquired in early July, the order is the HH1407091403013502, I do not get the YM4234402, YM9865901 And AW1806002 apart my mind are entering another name is going on, are responding to someone else, please comment me promptly the status of my products, I urge them to end of August please !!

Rosewholesale Customer Supportã€€At :08/11/2014 11:31:32 AM

I have a problem with ordering from this site, there are several complaints about receiving orders. Please let me know if you ship according to shipment order or are there problems with stock and do you refund if order is not received by expected delivery dates? Please respond!

Rosewholesale Customer Supportã€€At :08/11/2014 11:34:02 AM

Hello, my order just arrived, but it is missing a few items. Can you tell me if they are on the way? Thank you.

Rosewholesale Customer Supportã€€At :08/11/2014 11:35:33 AM

Hello I have recently purchase two swimsuit for your site that I love. But they do not fit can I exchange them for a larger size? If so how?

Rosewholesale Customer Supportã€€At :08/11/2014 11:57:11 AM

Can you speak english, I don't speak another language. Shipping tracking info please.

Thanks you

Rosewholesale Customer Supportã€€At :08/11/2014 12:10:16 PM

Please cancel my order. Thank you

Rosewholesale Customer Supportã€€At :08/11/2014 12:12:46 PM

BUYER BEWARE!... Ok I come across this website that sells contemporary designed Men and Women clothing at WHOLESALE prices (direct from China - I figga cut out the middle man and save, plus they make iPads in China and datz good shyt). I check it out and find a nice button down shirt where similar designs go for $60+ at stores like the old Fox's and Ragman. Yo this shyt's only $12 bucks??? Buy direct and save money!..... Hell I done spent more on a Cigar ( so I'll buy that and take it in a XXL -since they say foreign sizes can run 2x smaller - and if I likey, I'll go HAM next go round). Well after nearly 2 months of waiting like a scorned publishing clearinghouse entry. I finally get to my weekend mail and in it is a package the size of a birthday card so I open it and a muggfukkin shirt the size of a table napkin falls the fugg out. Now this shyt looking like it was crafted with that thin azz halloween costume material, sewed by some trained monkeys or a blind sweatshop worker. Cuz if theses mugs had eyes they coulda seen this s**t don't look nut-tin like the picture attached or any of the clothes on the website. After unsuccessfully attempting to get my XXL toddler size pseudo-shirt past my forearm. I had to laugh this shyt off and chock it up to the game. So the moral of the story / post is... PAY THE MIDDLE MAN, HE COULD HAVE WEEDED THIS s**t OUT AND SAVED YOU TWO MONTHS JUST TO FIND OUT YOU JUST GOT GANKED. ALSO DON'T BUY s**t EVA.FROM DEM RAGGEDY MUTHFUKKAS AT ROSEWHOLESALE.COM - THE END

Rosewholesale Customer Supportã€€At :08/11/2014 12:25:16 PM

order no# CN14074120061401 pleae email me an estimate date when to expect product please. Im concern of not receiving after looking at all the messages above. my email is lindarivera357@ymail.com

Rosewholesale Customer Supportã€€At :08/11/2014 12:51:11 PM

Hello, I'm sure you received my last message and chose not to respond, however I STILL want to ship my items back to your company and demand a FULL refund as this company your running is not professional what so ever. If I don't have my money back by Friday August 15, 2014 then I will be making this public and trust me, you will lose a lot of customers. Kindly respond back immediately.
Thank you.

Rosewholesale Customer Supportã€€At :08/11/2014 01:14:52 PM

Yes, I would like to exchange my size 38 sandals for a 37. I'm not sure how to properly do that, so if someone can get back to me ASAP as to how to do that I would greatly appreciate it. Thank you for your time and have a great day!

Rosewholesale Customer Supportã€€At :08/11/2014 01:31:06 PM

Good Evening.
unfortunately i didn't receive any reply for my enquiries regarding the order n. HH1408081932020118
It's quite urgent, can you please email me asap?

Rosewholesale Customer Supportã€€At :08/11/2014 01:31:53 PM

Good afternoon heard over Rose Whole Sale !!
I would send the test email as their online support page does not work or does not let me access for 2 weeks, just as their online chat does not work.
My order number HH1407071429403429
The reference number HK14048689032960
By Update date: 09/07/2014 23:15:12 PM PST

Features HJ0067602 order X 1 / X 1 YE3119001

The problem is that we spend 1 month and have not received anything. Could you please tell me when I will come and give me the tracking number to trace it.
Thank you

Rosewholesale Customer Supportã€€At :08/11/2014 02:19:42 PM

yo quiero saber si para octubre va a llegar mi pedido gracias

Rosewholesale Customer Supportã€€At :08/11/2014 02:42:01 PM

When are you shipping my item: HH1407312140049115

It shows two weeks it hasn't been shipped.

Rosewholesale Customer Supportã€€At :08/11/2014 03:13:09 PM

Order number: H1408111444373525

Are all my items in stock and when should I expect my package? Thank you.

Rosewholesale Customer Supportã€€At :08/11/2014 03:42:26 PM

order number HH1407211041284391 where is my order thats send 7/25/14

Rosewholesale Customer Supportã€€At :08/11/2014 03:48:51 PM

I am not happy I made a order on the 7-7-2014 my money has been taken and I can not get a reply to were my order is, please if you are not going to send my order return my money
my order number is - H1407062218012451

Rosewholesale Customer Supportã€€At :08/11/2014 04:02:36 PM

What are all these correspondences. I have never received my original order and do know who you are speaking to. please clarify ASAP.

Rosewholesale Customer Supportã€€At :08/11/2014 04:09:59 PM

This is the second thing I have order from this rosewholesale.com and twice I am completely disappointed. This is very poor quality both in material and in workmanship. I could buy better crap for cheaper at Walmart. I am so pissed. I wont be every ordering from here again!!!!

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