Complaint Review: ROSIE- MASSAGE ENVY

This company is a total scam. My boyfriend gave me a membership for Valentine's day but I didn't like the massages so I gave it to him. He didn't really like them either but went because they refused to cancel the membership. After the 6 months were up, he was in a bad financial situation and they continued to charge his card. We called cancelling over and over but whenever he called they said they would cancel it but never did! The last time he went he had a terrible massage and facial and did not leave a tip because the service was horrible. Later that day he found out that they had charged him $36.00 for tip!!!!!!

He was outraged and we both called and talked to the "manager". She was a complete b*tch and would not refund the money on the card. I told her it was MY card on file and i did NOT authorize the $36 charge. She told me the ONLY way she would put the money back on my card was if he came in and gave them $36 cash. I told them he didn't want to tip 20% and it was NOT mandatory. She tried telling me there were "signs" all around the place saying there was a 20% mandatory charge. NOOOOOOO WAY. those were SUGGESTIONS. and NO ONE should tip 20% for terrible service. I told her tipping is OPTIONAL and 15% for a GOOD JOB is sufficient. She would not hear it.

We argued for at least 30 minutes and she put me on hold about 6 times bc she had more "important things" to deal with. She would not give me her info but I told her that this would NOT be the end of it because what she did was ILLEGAL and I would be contacting corporate. She said great! You do that!

I'm not imagining corporate will be any better if they teach all their employees to act like SNAKES. DO NOT waste your time/money on this company.

Kaity
South Miami, FL