Roto-Rooter Of Farmingon Terry Eldred is a complete ripoff, a lying, cheating businessman that uses decietful practices to con his cusomers PLEASE DO NOT USE ROTA-ROOTER in the Four Corners Area Of New Mexico
Our Drain Gets clogged from time to time. We called Rota-Rooter and on the first visit the Service Person, Terry Eldred, Snaked the cleanout drain 30' deep He pulled out roots he gave us a 30-day Guarantee for his work. Two weeks later we were backed up again, so we called to be serviced.
The Original service person, Terry, was on the phone and told us again that their work was gauranteed and that someone would be by. Later that day a different Service person showed up and he snaked the cleanout 70' deep and pulled out more roots. The second service person said that the work was NOT guaranteed and insisted that we pay. In the meantime Terry would not answer our calls.
So we paid. Then today, one week later, our drain backed up again, so we called Terry at Rota-Rooter. Terry informed us that he could not help us because his snake is 150' long and that both he and the second service person went the maximum length. We told him that the first invoice showed that they went down 30' and the second invoice showed 70'. Terry grew silent and then told us that they were closed on Good Friday and Hung-Up. He has been unreachable for the rest of the day.
According to the Rota-rooter website the provide "World-Class Service", however the only way that they can provide that kind service remove lying, cheating and deceitful personel. We will never use Roto-Rooter again, because of Terry Eldred. We are going to do everything that we can to tell friends and family NOT to ever consider using Roto-Rooter.
Tim
Farmington, New Mexico
U.S.A.
3 Updates & Rebuttals
David
Marietta,Georgia,
Canada
By Roto-Rooters own internal policy they have 24 hours to make you the customer happy
#4Consumer Suggestion
Mon, April 21, 2003
If you have problem with service or pricing call your local office and ask to speak to the general manager or the service manager. By Roto-Rooters own internal policy they have 24 hours to make you the customer happy. Many will reduce the charges or offer free or reduced future services. If you cannot get the local office contact Brian Austin at Roto-Rooter Serivces Company. His email address is Brainaustin@RRSC.com. Brain will contac the local management to make sure the customer is made happy and local management MUST have a response to him within 24 hours. On pricing concerns the service person HAS to quote you a price BEFORE doing the work and you have to sign his invoice giving him/her permission to do the work. If you are as to sign the quote AFTER the work is done, refuse to sign and call his/her office immedately. This will put the service tech at fault and will give you leverage on pricing.
David
Marietta,Georgia,
Canada
By Roto-Rooters own internal policy they have 24 hours to make you the customer happy
#4Consumer Suggestion
Mon, April 21, 2003
If you have problem with service or pricing call your local office and ask to speak to the general manager or the service manager. By Roto-Rooters own internal policy they have 24 hours to make you the customer happy. Many will reduce the charges or offer free or reduced future services. If you cannot get the local office contact Brian Austin at Roto-Rooter Serivces Company. His email address is Brainaustin@RRSC.com. Brain will contac the local management to make sure the customer is made happy and local management MUST have a response to him within 24 hours. On pricing concerns the service person HAS to quote you a price BEFORE doing the work and you have to sign his invoice giving him/her permission to do the work. If you are as to sign the quote AFTER the work is done, refuse to sign and call his/her office immedately. This will put the service tech at fault and will give you leverage on pricing.
David
Marietta,Georgia,
Canada
By Roto-Rooters own internal policy they have 24 hours to make you the customer happy
#4Consumer Suggestion
Mon, April 21, 2003
If you have problem with service or pricing call your local office and ask to speak to the general manager or the service manager. By Roto-Rooters own internal policy they have 24 hours to make you the customer happy. Many will reduce the charges or offer free or reduced future services. If you cannot get the local office contact Brian Austin at Roto-Rooter Serivces Company. His email address is Brainaustin@RRSC.com. Brain will contac the local management to make sure the customer is made happy and local management MUST have a response to him within 24 hours. On pricing concerns the service person HAS to quote you a price BEFORE doing the work and you have to sign his invoice giving him/her permission to do the work. If you are as to sign the quote AFTER the work is done, refuse to sign and call his/her office immedately. This will put the service tech at fault and will give you leverage on pricing.