Complaint Review: Rough Country Rustic Furniture

Back in May 2017 I ordered a full bedroom set of furniture, with a value of $1600. Production time was 4 months, which i was fine with. When it got close to when it was suppoesd to be completed I emailed to check the progress. I didn't hear back for a month, I emailed weekly. When I finally heard back I was told they had an employee that didn't do her job to keep people updated on the staus of their order and she had been fired. I was told production had been pushed out and my furniture wouldn't be ready until February.

I was offered a refund if that timeline wasn't accpetable or 10% back if I kept my order. I opted for the refund. They said ok and it would take two weeks. It never came. After a month I was told they "didn't know who gave me that timeline" but that my furniture would be ready in December. I told them that still wasn't acceptable and I still wanted a refund. I've emailed mulitple times since and have never heard back. I have opened a credit card dispute with my bank but am doubtful the money will be recovered. They are crooks who take money and don't deliver product. Don't EVER order from them.