Rough Country Rustic Furniture Rough Country Rustic Furniture and Decor Ignored notifications of new address for 3 months and sent product to old address. Cost $100 in shipping to ship to new address. Mountain Grove Missouri
I ordered a concealment cabinet in June, and was aware it would take a few months to receive (custom made). We received PCS orders in August of our next Duty Station. I called, emailed and also contacted them via Facebook, telling them we were moving. We found our new home in Oct., and I forwarded the address immediately. No response. In Nov., after I had not received any responses (since Sept), I contacted my bank for a refund. Within 48 hours, I received confirmation from Rough Country it had shipped, but no tracking information. They never provided this, even after 2 or 3 emails requesting (they never answer the phone).
We left our last home on Nov 20, and the product was delivered Nov 21. A kind neighbor grabbed it, put it in his garage and called. He was nice enough to take it to UPS to ship to our 'now' home in Alabama. Cost: $100. Still no word from Rough Country.
#1 Embarrassed they claim to be Veteran Owned...we are Military and take great pride in it
#2 Embarrassed they are in Missouri....this is my home state
After researching (after the fact), I have found multiple complaints with the same grievances. My lesson? Research before spending!
All in all....an awful company to work with!